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Lost my connection out of nowhere

FIXED
adilcanm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎26-09-2017

Lost my connection out of nowhere

Hello,

I was using internet as usual with no problem. Now it is down for 30 mins and I tried everything I was recommended (resetting router, checking dsl cables etc) and it didnt help. Router light is yellow and there is a red “b” shaped light as well.. What do I need to do?

 

Important edit: 
I used online chat to get in touch with support team. In total, it took 5 minutes to get it done Smiley I would highly recommend it to contact support.

2 REPLIES
BrightonRock
Pro
Posts: 300
Thanks: 89
Fixes: 6
Registered: ‎09-04-2016

Re: Lost my connection out of nowhere

Fix

You wrote this last night. If you still have a problem contact Plusnet and report it as a fault. That may mean phoning if you don't have any way of accessing chat or using the fault reporting system (both of which require internet, but necessarily on your own line).

adilcanm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎26-09-2017

Re: Lost my connection out of nowhere

I just woke up and there is still no internet. Now I am gonna get in touch with them to report it. Thanks for your help