Lost my connection out of nowhere
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14-12-2017 1:52 AM - edited 14-12-2017 10:11 AM
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Hello,
I was using internet as usual with no problem. Now it is down for 30 mins and I tried everything I was recommended (resetting router, checking dsl cables etc) and it didnt help. Router light is yellow and there is a red “b” shaped light as well.. What do I need to do?
Important edit:
I used online chat to get in touch with support team. In total, it took 5 minutes to get it done I would highly recommend it to contact support.
Fixed! Go to the fix.
14-12-2017 9:04 AM
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You wrote this last night. If you still have a problem contact Plusnet and report it as a fault. That may mean phoning if you don't have any way of accessing chat or using the fault reporting system (both of which require internet, but necessarily on your own line).
Re: Lost my connection out of nowhere
14-12-2017 9:35 AM
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