Lost internet HELP
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Lost internet HELP
Lost internet HELP
16-01-2020 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The orange light is on and the orange b comes on and off randomly on hub one.
We tried logins etc on hub, test socket on master socket etc but nothing changed.
Would it be worth trying a different hub? Any ideas as I need this connection back on ASAP.
Thanks.
Re: Lost internet HELP
17-01-2020 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Proflex857
I've picked this fault up for you and provided an update here. If you could let us know when you've responded we'll get that booked in for you.
Best wishes
Dave
Re: Lost internet HELP
19-01-2020 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Lost internet HELP
19-01-2020 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Lost internet HELP
20-01-2020 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Lost internet HELP
20-01-2020 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks dude, crossing my fingers that the engineer can find the source of the issue and get us back online - maybe sort the woeful speed out too. 🤔
Re: Lost internet HELP
21-01-2020 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How have things been since the engineer visit? Reading the engineer notes there's no definitive cause given for the fault but it looks like they've replaced the lead-in cabling going into your property and you're back up and running now.
Re: Lost internet HELP
21-01-2020 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, things are much better as we now have a connection, ✅ speaking to the engineer he had to go the cab that feeds our property and have the port changed over as it would not authorise correctly and was looking like it was even though it physically wasn’t? He did replace some of the down lead cable into the house for good measure as his test was showing some slight problem still which then cleared.
The speed still seems a little slow but hoping that will settle down going forward.
Thanks for all the support team help with this it has been great. 👍🏻
Re: Lost internet HELP
22-01-2020 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the overview, I think the engineer may have meant that the port wouldn't 'authenticate' but it's good to see that changing you to a different port got you back online and they did some maintenance on the line while they were there.
I've tested your line and the tests are showing a lot of errors which would likely be causing the slow speeds you're experiencing so I've raised this back to our suppliers to investigate further and I'll let you know when I know more.
Re: Lost internet HELP
26-01-2020 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Lost internet HELP
26-01-2020 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Lost internet HELP
30-01-2020 12:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks again for all your help on this, I find it strange that BT engineers keep reporting that no faults are found in their reports when they clearly find and fix them when out at my property?
Thanks for all you are doing with chasing the errors,
Martin.
Re: Lost internet HELP
30-01-2020 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Lost internet HELP