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Lost connection out of hours

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cjc1664
Newbie
Posts: 1
Registered: 27-06-2016

Lost connection out of hours

Hi,

For the first time in a very long time, my connection has dropped in a big way. Looking at my router logs I lost WAN connection at 15:30 today and it's not recovered since. Constant error message of "timeout waiting for PADO packets"

Called support just after ten pm, didn't realise they shut! For some reason I thought I always had 24/7 support.

Anyway, while I wait until 7:30 tomorrow when I can call support, does anyone have any experience with this type of error?

Thanks.

cjc
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,601
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Lost connection out of hours

Sorry to hear that.

From testing your connection it appears that there's a outage in your area.

We'll get that fixed as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team