Loss of internet
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- Re: Loss of internet
17-03-2018 1:30 PM
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I've been experiencing sudden loss of internet connection for a while now. Hub goes orange and connection drops. Can last for 5-10 minutes then reconnects. Connection stays up for about 5 hours then suddenly drops again. The problem started about November when PN increased the upload speed to 9.5Mbs, and has gradually got worse since. Now it happens nearly every day.
Can anybody help?
Fixed! Go to the fix.
Re: Loss of internet
17-03-2018 3:00 PM
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Welcome to the Forum @GerryAttrick
This shouldn't be happening - but you knew that! I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults
It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.
Re: Loss of internet
17-03-2018 3:30 PM
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Sounds a bit like my recent experience with the HubOne described in this thread. My conclusion has been that the router is fine but there's is something decidedly iffy about the integrated modem. I went from dropping connections every few hours to now where it has been up just over 6 days.
Re: Loss of internet
17-03-2018 3:52 PM
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Thanks for the replies.
I will follow your advice @BrightonRock and see what happens. I have read a lot of posts regarding this issue, but there doesn't seem to be an easy fix.
I will point out that I had a new master socket put in two years ago by Open Reach, and I only have one phone connected, so internal wiring is not the problem.
Re: Loss of internet
17-03-2018 5:13 PM
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Glad to help.
It may or may not be a line fault but you will need to eliminate that possibility before moving on.
Please let us know how you get on.
Re: Loss of internet
20-03-2018 11:06 AM
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Hi there,
I can see the connection drops on our logs, all apart from the past 48 hours where you've had a solid connection.
I'll check in with you tomorrow to see if things are still stable then and if not I'll get the fault reported for you.
21-03-2018 2:14 PM
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Re: Loss of internet
21-03-2018 5:58 PM
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Hi Adam,
Thanks for your replies.
Isn't it just typical, that after weeks of frustration and finally deciding to report the issue, it seems to go away. I will mark the issue as fixed and if it recurs will open a new fault.
Many thanks to all that replied.
Re: Loss of internet
21-03-2018 6:35 PM
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Don't be down-hearted! It doesn't matter what was the solution if the problem has gone away!
If it was magic that solved the problem take it!
That said, it is also just possible that the testing and reporting a fault (I think that you said you had done that) triggered action by BT that cleared the fault.
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