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Loss of internet due to weather

Posts: 2
Registered: ‎17-03-2018

Loss of internet due to weather

I have been with Plusnet fibre broadband since Dec 2016. During this time I have noticed that any slight fluctuations in the weather (rain, snow, wind) cause a loss of internet connection and the red light to be displayed on my router. I was never aware of the weather affecting my connection/router with my previous provider, so I would just like to know if this is normal and if there’s anything I can do to avoid this keep happening. It has been snowing sporadically all day today and the router has been displaying the red light nearly all day with little or no internet.
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Loss of internet due to weather

Hi there, 


Although line tests aren't picking up anything obvious there could well be an issue with the line causing the disconnections. 


I'd try following the checks here: just to make sure anything within the home has been ruled out and after that I'd report a fault over at 



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 Adam Walker
 Plusnet Help Team