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Loss of internet due to weather

SuziMc
Newbie
Posts: 1
Registered: 17-03-2018

Loss of internet due to weather

I have been with Plusnet fibre broadband since Dec 2016. During this time I have noticed that any slight fluctuations in the weather (rain, snow, wind) cause a loss of internet connection and the red light to be displayed on my router. I was never aware of the weather affecting my connection/router with my previous provider, so I would just like to know if this is normal and if there’s anything I can do to avoid this keep happening. It has been snowing sporadically all day today and the router has been displaying the red light nearly all day with little or no internet.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Loss of internet due to weather

Hi there, 

 

Although line tests aren't picking up anything obvious there could well be an issue with the line causing the disconnections. 

 

I'd try following the checks here: https://goo.gl/tu2WWu just to make sure anything within the home has been ruled out and after that I'd report a fault over at http://faults.plus.net 

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team