Loss of VDSL overnight

[#1]

Morning

Woke up this moring to a complete loss of VDSL

Tried the reset, new microfiler, test socket and alternative router (BT Opoenreach modem) to no avail.

Gone through the fault reporter and ticket raised 201508455

I use a Draytek 2860 and on the logs it shows a few entries:

<158>May  8 03:56:20 FP01: PPP Closed : Remote Terminating (PPPoA)
<166>May  8 03:56:20 FP01: DSL:  Modem Shut Down from ADSL Phy Layer (0)

On occasion it does appear to reconnect for a few seconds

<158>May  8 03:10:24 FP01: PPP Start (PPPoA)

<158>May  8 03:10:24 FP01: CHAP Login OK (PPPoA)

<166>May  8 03:10:25 FP01: WAN 1 is up.

<174>May  8 03:11:09 FP01: ADSL_Status:[Mode=17A States=SHOWTIME UpSpeed=20000000 DownSpeed=80000000 SNR=6 Atten=11 ]
<158>May  8 03:11:22 FP01: PPP Closed : Remote Terminating (PPPoA)
<166>May  8 03:11:22 FP01: WAN1 PPPoE ==> Protocol:LCP(c021) TermReq Identifier:0x02  ##
<166>May  8 03:11:22 FP01: WAN 1 is down.

With the BT OPenreach modem connected the DSL light flashes for a few seconds then goes off.

Any ideas?

HB

[#2]

Is your phone line working?

That should be your first test.

[#3]

Thanks yes the phone works fine.

Just found out that one of our neighbours on Talktalk lost their connection as well so might be a common fault. Looked on the Zen fault status and could not see anything for our dial code prefix. Is there an exchange checker somewhere?

[#4]

Mention of PPPoA in the fault log might raise eyebrows as you need PPPoE, but I have no idea if it's significant.

[#5]

Hi @happybunny,

I'm sorry to hear that you're experiencing this issue. I can see that a fault has been raised with out suppliers and we're currently awaiting an update. Once we received one, our Faults Team will be in touch and update the ticket that you've opened on your account.

[#6]

Thanks @TheMightyAJ
Was anything identified during the testing? The ticket only says a fault was found.

HB

[#7]

Hi @happybunny,

I'm afraid that the specific fault hasn't been detected, however I can see that our suppliers are working on it and hopefully an update will be through soon.

[#8]

Ok thanks for the update.

For a household that has become reliant on the internet it's quite an adjustment for the kids!

Below is my BQM just out of interest.

[#9]

Update

Connection restarted again at just before 11pm on Friday.  The whole village VDSL was knocked out for 24 hours and almost all came back on at the same time.  A couple have had to have engineer visits to fix their connection.

The fault ticket was updated this morning with no fix details.  Any notes from Openreach to explain the outage?

@Baldrick1  I did swap between the two on Friday to see if that helped, but kept it on PPPoA in the end and the connection restarted without fuss.  There are a couple of old threads that discuss this, the one below has a reasonable explanation by @Peter_Vaughan which I hope is still true!

https://community.plus.net/t5/ADSL-Broadband/PPPoA-vs-PPPoE-on-plusnet/td-p/734547

HB