Losing connection daily

[#1]

Hi for the last few days I have been having constant drop outs. Every day for about 10 minutes at a time. Works fine for hours and then just goes.

[#2]

Hi @Tim8191,

I'm really sorry to hear that you're experiencing this issue. Having tested your line this evening I can see that there is a fault, however we're unable to detect where exactly it lies. I would recommend running through our online troubleshooting guide which can be found here. I would also strongly recommend setting your router up within the test socket in the property, another guide on which can be found here.

Please let us know if these guides help to improve the connection or not and we'll be happy to investigate further should the problems persist.

[#3]

Hi I have tried the troubleshooting and still getting drops outs every other day.

[#4]

Thanks for trying those @Time8191,

Just to clarify, are you currently in the test socket? If not I would strongly suggest you plug the connection in the test socket and leave it there while we are working on this fault.

I've left a copy of your connection logs graph below, looking over it there does appear to be a few drops every now and then. If these become more frequent please raise a fault here and let us know on this thread so we can pick it up for you.

Thanks.