cancel
Showing results for 
Search instead for 
Did you mean: 

Losing Connection

Wizhunter
Newbie
Posts: 9
Registered: 29-04-2015

Losing Connection

Hi
Been getting a lot of Disconnection recently and have put a ticket in..Did the listen to the telephone test and it was noisy.Is this going to be a major problem where I am going to be without internet, or is it something that can be easily sorted ?
Thanks for reading
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Losing Connection

Hi Wizhunter,
It's unlikely the fix for such an issue would leave you without a connection unless the effects of the issue get any worse in the meantime.
Line tests that I've just performed are indicating a "loop fault" This can often be caused by a faulty piece of equipment in the home.
The best way forward is if I can arrange a 1 hr window with at least a few hours notice so I can test the line again with everything disconnected.
Please drop me a reply and a PM when you pick up on my reply.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Wizhunter
Newbie
Posts: 9
Registered: 29-04-2015

Re: Losing Connection

Thanks Adam. Sent you a PM
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Losing Connection

Cheers, I've dropped you a reply.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team