Lose internet connection everyday
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- Re: Lose internet connection everyday
01-01-2019 8:49 PM
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Cheers
Fixed! Go to the fix.
Re: Lose internet connection everyday
01-01-2019 9:57 PM
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If that's OK, you need to check channel use in your locale by using a free wifi analyser app.
+ change channel/s to least used.
If dual band router, give separate SSID names to the 2 frequencies.
Re: Lose internet connection everyday
01-01-2019 10:13 PM
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Re: Lose internet connection everyday
02-01-2019 10:37 AM
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Re: Lose internet connection everyday
02-01-2019 10:58 PM
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Cheers
Re: Lose internet connection everyday
03-01-2019 10:36 AM
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Re: Lose internet connection everyday
04-01-2019 5:17 PM
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Cheers
Dan
Re: Lose internet connection everyday
04-01-2019 5:36 PM
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Hi Dan.
Sorry to hear you're still having issues.
I think the problem lies with your router failing to communicate properly with our hardware management system. I've given things a nudge now, can you try another factory reset holding the button in the pinhole down for 20 seconds?
04-01-2019 7:36 PM
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Cheers
Dan
Re: Lose internet connection everyday
04-01-2019 7:52 PM
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We have been having major issues on WiFi for a few weeks now, and it’s worse than ever now the last 4 days. Nothing new has been added to our home to make any difference. Wifi signal drops out constantly literally every few minutes, with the light often remaining blue on the box, occasionally turning orange. I am at the end of my tether now it’s just unusable. Please help
Re: Lose internet connection everyday
04-01-2019 9:39 PM
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Hello @dee1farmer,
Thanks for getting in touch and we are sorry to hear you are experiencing an issue with your connection.
I have taken a look and can see that it is dropping more than we would expect, however tests are not finding an external issue. This doesn't mean there isn't one, but does mean we will need rule out internal wiring as the cause.
We would need you to try a new microfilter first of all and if the issue persists we will need you to set up your equipment in your test socket. This is located behind the front plate of your master telephone socket, which a guide on how to locate this can be seen here.
Please monitor the connection and if the problem persists after that point, please raise a fault at https://www.plus.net/member-centre/login.
Once completed please let us know here and we will get this picked up.
Re: Lose internet connection everyday
04-01-2019 10:16 PM
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Thank you, where can I obtain a new micro filter
Re: Lose internet connection everyday
05-01-2019 11:01 AM
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@dee1farmer - most hardware / electronic stores should carry these for not very much money at all.
Let us know how you get on.
Thanks,
MoR
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