Thanks for your post, @Planetcs.
We're sorry to hear of your speed woes.
On testing the line,our GEA test is showing the below:
| GEA Test Detail |
| Circuit ID |
NA |
Service ID |
<REDACTED> |
| |
| |
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
79.9 Mbps |
| Upstream Speed |
20.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Voice fault suspected - contact Voice CP to progress copper issue |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Technology |
VDSL |
| Current 15Min Bin Retrains |
0 |
| Last 15Min Bin Retrains |
0 |
| DP Type |
External |
| Current and Last 15 Minute Bin Performance |
| Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
| Start Time Stamp |
2019-09-24T20:21:37Z |
2019-09-24T20:36:37Z |
| Ingress Code Violation |
0 |
0 |
| Egress Code Violation |
0 |
0 |
| Errored Seconds |
0 |
0 |
| Severely Errored Seconds |
0 |
0 |
| Unavailable Seconds |
0 |
0 |
Due to the fact that we do not supply your phoneline, I'd recommend contacting the supplier and getting them to run a line test as we aren't able to run diagnostics on another providers service.
Please let us know how you get on.
