cancel
Showing results for 
Search instead for 
Did you mean: 

Live streaming issue?

pluke1973
Newbie
Posts: 5
Registered: 12-01-2015

Live streaming issue?

While trying stream a live event the video constantly disconnects, this seems to be because the download speed fluctuates quite a lot. I have ran a Think broadband quality monitor, but not sure what the results mean? Any help appreciated
Thanks
a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/d2a86a7dc72356caa62213040350eb05-12-01-2015.html"><img alt="My Broadband Ping - My fibre" src="http://www.thinkbroadband.com/ping/share-large/d2a86a7dc72356caa62213040350eb05-12-01-2015.png" /></a>
9 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Live streaming issue?

Can you give a link to to the live stream or tell us which site its hosted on?
pluke1973
Newbie
Posts: 5
Registered: 12-01-2015

Re: Live streaming issue?

It happens when using Sky go and NOW TV
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Live streaming issue?

I think it's an issue with Sky.
I tried downloading a film earlier this evening from Sky On Demand...3.5 hrs later it's still downloading  Shocked
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Live streaming issue?

Hi pluke1973,
Couple of simple questions if you don't mind.
Are you using a wired or a wireless connection to provide this stream?
Does the download speed falter when using anything else? Or is it just when you are providing the stream?
Quote from: AndyH
I tried downloading a film earlier this evening from Sky On Demand...3.5 hrs later it's still downloading  Shocked

On FTTP?!
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Live streaming issue?

Even on FTTP  Embarrassed
It's an issue with Sky and Akamai that is fairly regular persistent now unfortunately. I've had the problem on and off for the last 6 months.
pluke1973
Newbie
Posts: 5
Registered: 12-01-2015

Re: Live streaming issue?

Thanks for the reply Andy
Matty, this happens when using wired and wireless, and i dont think its just when streaming. As even when trying to connect to a website the page sometimes takes a while to load
Thanks
Paul
pluke1973
Newbie
Posts: 5
Registered: 12-01-2015

Re: Live streaming issue?

this is the latest quality monitor graph, not sure what all this means?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Live streaming issue?

Can you post here if you're having issues again this evening and I'll try at the same time to see if it also affects me?
pluke1973
Newbie
Posts: 5
Registered: 12-01-2015

Re: Live streaming issue?

Yes will do, but it seems to be an almost constant issue, I can download ok. But looking at it today, the speed fluctuates every few minutes for full speed down to nothing and back up again