Live chat unavailable

[#1]

I’m trying to contact customer services via the live chat but all it says is, sorry a plusnet live chat agent isn’t available at the minute. Please refresh the page to try again. When will this be fixed.

Thanks

[#2 · Accepted solution]

@adamjanes

Plusnet took a business decision to suspend all Live Chat (except for cancellations) until at least some time on Monday 10th September. They don't have sufficient staff to handle the long phone queues and the Chat system at this point in time.

https://plusnet.servicestatus.net/plusnet/status

[#3]

Ah ok. Thanks for the reply. Guess I’ll have to wait🙄

[#4]

PN spend huge amounts on TV & Press advertising to generate new customers, but they

do not £invest£ sufficient resources in appropriate customer facing resource levels.

This explains CHAT's suspension, and the interminable delays on getting through on the phone.;

PN have long promised to tackle this, meanwhile the 21st Century arrived!

Assuming their media campaigns are drawing in increased customers, the customer service levels

will continue to be under stress.

[#5]

Agreed mate. It’s beyond a joke. It literally says in their adverts, ‘award winning customer service’ and this is what we get.