cancel
Showing results for 
Search instead for 
Did you mean: 

Link Serial Number with Account

FIXED
sue85
Newbie
Posts: 4
Registered: 09-05-2017

Link Serial Number with Account

Hello.

I bought a brand new PlusNet Hub One, but the Hub is set up with the previous owners details.

I have changed the Hubs's email and password to my own the and internet is working, but I would like someone from PlusNet to update the serial number on my account, just so anytime I may factory reset the hub, it will have my details.

Thank you.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 218
Thanks: 34
Fixes: 9
Registered: 23-11-2017

Re: Link Serial Number with Account

Fix

Hi Sue.

 

I have raised a ticket on your account for this. If you can please attach your serial number as a response we can get this updated on your account. You can view your ticket here.


 Dean R
 Plusnet Staff
sue85
Newbie
Posts: 4
Registered: 09-05-2017

Re: Link Serial Number with Account

Thanks, Serial number sent.

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: Link Serial Number with Account

Thanks @sue85, can you add to your ticket the first 6 characters/digits of the MAC too? This is also found on the back of the router.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team