22-06-2018 5:15 PM - edited 22-06-2018 5:15 PM
I bought a brand new PlusNet Hub One, but the Hub is set up with the previous owners details.
I have changed the Hubs's email and password to my own the and internet is working, but I would like someone from PlusNet to update the serial number on my account, just so anytime I may factory reset the hub, it will have my details.
Fixed! Go to the fix.
I have raised a ticket on your account for this. If you can please attach your serial number as a response we can get this updated on your account. You can view your ticket here.
Re: Link Serial Number with Account
Thanks @sue85, can you add to your ticket the first 6 characters/digits of the MAC too? This is also found on the back of the router.
| Anoush Mortazavi|
Plusnet Help Team