Link Serial Number with Account

[#1]

Hello.

I bought a brand new PlusNet Hub One, but the Hub is set up with the previous owners details.

I have changed the Hubs's email and password to my own the and internet is working, but I would like someone from PlusNet to update the serial number on my account, just so anytime I may factory reset the hub, it will have my details.

Thank you.

[#2 · Accepted solution]

Hi Sue.

I have raised a ticket on your account for this. If you can please attach your serial number as a response we can get this updated on your account. You can view your ticket here.

[#3]

Thanks, Serial number sent.

[#4]

Thanks @sue85, can you add to your ticket the first 6 characters/digits of the MAC too? This is also found on the back of the router.