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Linecheck please possible fault?

sebjo
Grafter
Posts: 61
Thanks: 7
Registered: 11-04-2015

Linecheck please possible fault?

i recently ordered and received a hub one , before i was using openreach+ technicolor ( switched for hh4 better wifi ) 

 

i had the issue with both technicolor and hh4 were for the past few week my connection can drop once/twice a day , i though it could be box/router related ,but it keep happening with the hub one 

 

23:06:08, 28 Dec. (38074.090000) PTM over DSL is down after 633 minutes uptime
23:06:08, 28 Dec. (38074.080000) PPPoE is down after 623 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
23:06:05, 28 Dec.

(38071.190000) PPP LCP Send Termination Request [User request]

 

 

10:28:35, 29 Dec. (79021.310000) PTM over DSL is down after 681 minutes uptime
10:28:35, 29 Dec. (79021.300000) PPPoE is down after 680 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
10:28:32, 29 Dec. (79018.160000) PPP LCP Send Termination Request [User request]

 

00:44:05, 30 Dec. (51191.780000) PTM over DSL is down after 851 minutes uptime
00:44:05, 30 Dec. (51191.780000) PPPoE is down after 851 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
00:44:02, 30 Dec. (51188.300000) PPP LCP Send Termination Request [User request]

 

it also take a few cycle to connect every time

00:46:29, 30 Dec. (51335.470000) CWMP: session completed successfully
00:46:28, 30 Dec. (51335.060000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
00:46:20, 30 Dec. (51326.880000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:46:20, 30 Dec. (51326.880000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:44:57, 30 Dec. (51243.490000) CWMP: session closed due to error: Could not resolve host
00:44:41, 30 Dec. (51227.280000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:44:41, 30 Dec. (51227.280000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:44:08, 30 Dec. (51194.670000) CWMP: session closed due to error: Could not resolve host
00:44:08, 30 Dec. (51194.620000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:44:08, 30 Dec. (51194.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:44:08, 30 Dec. (51194.280000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

 

I'm no expert ,butmy fibre was fine for years and this happen for the past few weeks if not month 

 

can anyone check this please?

 

thank you

 

regards

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 167
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Linecheck please possible fault?

Hi there.

 

Testing isn't finding the cause of your issue.

 

Could you try going through our Troubleshooting here and let us know if the issue persists.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team