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Line started dropping all of s sudden

BillyHunt
Dabbler
Posts: 24
Thanks: 2
Fixes: 1
Registered: ‎15-07-2014

Line started dropping all of s sudden

It's not my house it's my daughter's
It's been working fine for the past few
Years but started disconnecting recently .
She's contacted Plusnet via the phone but they can't see anything wrong their end.
I can't see anything wrong with her router or wiring nothing has changed since it worked ok.
Plusnet said they would come out but with the £65 charge if it's not their fault she can't afford and this put her off getting them out.

[code]08:49:22, 13 May. (128975.660000) PPP IPCP Send Configuration ACK
08:49:22, 13 May. (128975.650000) PPP IPCP Receive Configuration Request
08:49:22, 13 May. (128975.650000) PPP IPCP Send Configuration Request
08:49:21, 13 May. (128974.590000) PPPoE is up -​ Down Rate=31008Kbps, Up Rate=6880Kbps; SNR Margin Down=17.8dB, Up=17.0dB
08:49:21, 13 May. (128974.570000) CHAP authentication successful
08:49:21, 13 May. (128974.540000) CHAP Receive Challenge
08:49:21, 13 May. (128974.540000) Starting CHAP authentication with peer
08:49:21, 13 May. (128974.530000) PPP LCP Receive Configuration ACK
08:49:21, 13 May. (128974.530000) PPP LCP Send Configuration Request
08:49:21, 13 May. (128974.520000) PPP LCP Receive Configuration Reject
08:49:21, 13 May. (128974.520000) PPP LCP Send Configuration ACK
08:49:21, 13 May. (128974.520000) PPP LCP Receive Configuration Request
08:49:21, 13 May. (128974.520000) PPP LCP Send Configuration Request
08:48:32, 13 May. (128925.360000) PTM over DSL is up
08:45:20, 13 May. (128733.560000) PTM over DSL is down after 0 minutes uptime
08:44:35, 13 May. (128688.960000) PTM over DSL is up
08:44:00, 13 May. (128653.220000) PTM over DSL is down after 4 minutes uptime
08:44:00, 13 May. (128653.210000) PPPoE is down after 3 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:43:57, 13 May. (128650.570000) PPP LCP Send Termination Request [User request]
08:40:36, 13 May. (128449.240000) WAN operating mode is VDSL
08:40:36, 13 May. (128449.240000) Last WAN operating mode was VDSL
08:40:34, 13 May. (128447.960000) PPP IPCP Receive Configuration ACK
08:40:34, 13 May. (128447.960000) PPP IPCP Send Configuration Request
08:40:34, 13 May. (128447.950000) PPP IPCP Receive Configuration NAK
08:40:34, 13 May. (128447.950000) PPP IPCP Send Configuration ACK
08:40:34, 13 May. (128447.950000) PPP IPCP Receive Configuration Request
08:40:34, 13 May. (128447.940000) PPP IPCP Send Configuration Request
08:40:33, 13 May. (128446.870000) PPPoE is up -​ Down Rate=7788Kbps, Up Rate=3630Kbps; SNR Margin Down=6.2dB, Up=6.6dB
08:40:33, 13 May. (128446.860000) CHAP authentication successful
08:40:33, 13 May. (128446.820000) CHAP Receive Challenge
08:40:33, 13 May. (128446.820000) Starting CHAP authentication with peer
08:40:33, 13 May. (128446.810000) PPP LCP Receive Configuration ACK
08:40:33, 13 May. (128446.810000) PPP LCP Send Configuration Request
08:40:33, 13 May. (128446.810000) PPP LCP Receive Configuration Reject
08:40:33, 13 May. (128446.810000) PPP LCP Send Configuration ACK
08:40:33, 13 May. (128446.800000) PPP LCP Receive Configuration Request
08:40:33, 13 May. (128446.800000) PPP LCP Send Configuration Request
08:39:44, 13 May. (128397.700000) PTM over DSL is up
08:39:07, 13 May. (128360.180000) PTM over DSL is down after 2 minutes uptime
08:39:07, 13 May. (128360.170000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:39:04, 13 May. (128357.500000) PPP LCP Send Termination Request [User request]
08:37:21, 13 May. (128254.300000) WAN operating mode is VDSL
08:37:21, 13 May. (128254.290000) Last WAN operating mode was VDSL
08:37:19, 13 May. (128253.010000) PPP IPCP Receive Configuration ACK
08:37:19, 13 May. (128253.000000) PPP IPCP Send Configuration Request
08:37:19, 13 May. (128252.990000) PPP IPCP Receive Configuration NAK
08:37:19, 13 May. (128252.990000) PPP IPCP Send Configuration ACK
08:37:19, 13 May. (128252.990000) PPP IPCP Receive Configuration Request
08:37:19, 13 May. (128252.990000) PPP IPCP Send Configuration Request
08:37:18, 13 May. (128251.890000) PPPoE is up -​ Down Rate=31008Kbps, Up Rate=6880Kbps; SNR Margin Down=17.5dB, Up=16.3dB
08:37:18, 13 May. (128251.880000) CHAP authentication successful
08:37:18, 13 May. (128251.830000) CHAP Receive Challenge
08:37:18, 13 May. (128251.830000) Starting CHAP authentication with peer
08:37:18, 13 May. (128251.830000) PPP LCP Receive Configuration ACK
08:37:18, 13 May. (128251.820000) PPP LCP Send Configuration Request
08:37:18, 13 May. (128251.820000) PPP LCP Receive Configuration Reject
08:37:18, 13 May. (128251.820000) PPP LCP Send Configuration ACK
08:37:18, 13 May. (128251.820000) PPP LCP Receive Configuration Request
08:37:18, 13 May. (128251.810000) PPP LCP Send Configuration Request
08:36:29, 13 May. (128202.660000) PTM over DSL is up
08:35:55, 13 May. (128168.120000) PTM over DSL is down after 2 minutes uptime
08:35:55, 13 May. (128168.110000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:35:52, 13 May. (128165.400000) PPP LCP Send Termination Request [User request]
08:34:29, 13 May. (128082.210000) WAN operating mode is VDSL
08:34:29, 13 May. (128082.210000) Last WAN operating mode was VDSL
08:34:27, 13 May. (128080.950000) PPP IPCP Receive Configuration ACK
08:34:27, 13 May. (128080.940000) PPP IPCP Send Configuration Request
08:34:27, 13 May. (128080.930000) PPP IPCP Receive Configuration NAK
08:34:27, 13 May. (128080.930000) PPP IPCP Send Configuration ACK
08:34:27, 13 May. (128080.930000) PPP IPCP Receive Configuration Request
08:34:27, 13 May. (128080.920000) PPP IPCP Send Configuration Request
08:34:26, 13 May. (128079.830000) PPPoE is up -​ Down Rate=7544Kbps, Up Rate=3697Kbps; SNR Margin Down=6.2dB, Up=6.5dB
08:34:26, 13 May. (128079.810000) CHAP authentication successful
08:34:26, 13 May. (128079.780000) CHAP Receive Challenge
08:34:26, 13 May. (128079.780000) Starting CHAP authentication with peer
08:34:26, 13 May. (128079.770000) PPP LCP Receive Configuration ACK
08:34:26, 13 May. (128079.770000) PPP LCP Send Configuration Request
08:34:26, 13 May. (128079.760000) PPP LCP Receive Configuration Reject
08:34:26, 13 May. (128079.760000) PPP LCP Send Configuration ACK
08:34:26, 13 May. (128079.760000) PPP LCP Receive Configuration Request
08:34:26, 13 May. (128079.760000) PPP LCP Send Configuration Request
08:33:37, 13 May. (128030.640000) PTM over DSL is up
08:33:00, 13 May. (127993.110000) PTM over DSL is down after 2 minutes uptime
08:33:00, 13 May. (127993.110000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
08:32:57, 13 May. (127990.430000) PPP LCP Send Termination Request [User request]
08:30:53, 13 May. (127866.750000) WAN operating mode is VDSL
08:30:53, 13 May. (127866.750000) Last WAN operating mode was VDSL
08:30:52, 13 May. (127865.400000) PPP IPCP Receive Configuration ACK
08:30:52, 13 May. (127865.390000) PPP IPCP Send Configuration Request
08:30:52, 13 May. (127865.380000) PPP IPCP Receive Configuration NAK
08:30:52, 13 May. (127865.380000) PPP IPCP Send Configuration ACK
08:30:52, 13 May. (127865.380000) PPP IPCP Receive Configuration Request
08:30:52, 13 May. (127865.370000) PPP IPCP Send Configuration Request
08:30:51, 13 May. (127864.200000) PPPoE is up -​ Down Rate=31008Kbps, Up Rate=6880Kbps; SNR Margin Down=17.7dB, Up=16.6dB
08:30:51, 13 May. (127864.190000) CHAP authentication successful
[/Code]
1 REPLY 1
dvorak
Moderator
Moderator
Posts: 25,531
Thanks: 4,758
Fixes: 1,206
Registered: ‎11-01-2008

Re: Line started dropping all of s sudden


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