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Line speed reset.

Twister1264
Dabbler
Posts: 12
Registered: 23-05-2017

Line speed reset.

Before I make an appointment for a BT engineer to investigate slow sleeds is it possible someone could reset my IP profile / line speed at your end?

I'm still experiencing problems with slow internet speeds. I've installed a new MK4 and new Master Socket 5C but still not getting the speeds as estimated.

Many thanks.
4 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,550
Thanks: 680
Fixes: 63
Registered: 21-09-2009

Re: Line speed reset.

@Twister1264

Plusnet cannot change the IP Profile remotely for a FTTC (Fibre) line, only an Openreach engineer can once they have fixed a fault and think it is necessary to do so.

What does the BT IP Profile show at http://www.speedtest.btwholesale.com/ and run the "Further Diagnostics" once the speed test has completed to get those details.

All Plusnet can control is the "Current speed" at https://portal.plus.net/my.html?action=data_transfer_speed but for most users today this is not valid due to Plusnet network changes over the past year and a bit.

Twister1264
Dabbler
Posts: 12
Registered: 23-05-2017

Re: Line speed reset.

Unfortunately these are not the speeds im paying for.  The IP profile seems to be 'stuck' at 36.46 Mbps  and not at the estimated speeds I was given when I signed up.  

Twister1264
Dabbler
Posts: 12
Registered: 23-05-2017

Re: Line speed reset.

Plusnet Help Team
Plusnet Help Team
Posts: 5,525
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Line speed reset.

As @SpendLessTime has said we can't reset the profile remotely.

I'd recommend reporting a fault here so we can get this looked into for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team