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Line speed profile

smithcomputers
Grafter
Posts: 31
Thanks: 1
Fixes: 1
Registered: ‎30-12-2014

Line speed profile

Could someone push my line speed back up as you have me at 2.5 and I am conected at 6m, plusnet tv stops working and I wont be popular lol. Many thanks in advance Mike..

4 REPLIES
smithcomputers
Grafter
Posts: 31
Thanks: 1
Fixes: 1
Registered: ‎30-12-2014

Re: Line speed profile

Now connected at 8m but still stuck at 2.5 your end, we have a line fault repair expected tuesday 30th but I could still do with your end pokeing if possible if not i'll see what happens tuesday. Thanks.

    Mike..

Plusnet Help Team
Plusnet Help Team
Posts: 10,192
Thanks: 3,213
Fixes: 515
Registered: ‎21-04-2017

Re: Line speed profile

Hi Mike,

 

Just done that for you now.

 

You may need to reboot your router to accept this new change in speed. Though, testing your line is still showing a possible external fault. I've raised this back to Openreach to investigate further. We'll let you know once we receive an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
smithcomputers
Grafter
Posts: 31
Thanks: 1
Fixes: 1
Registered: ‎30-12-2014

Re: Line speed profile

Thanks Gandalf,

They have fixed the line fault now so could you give it another poke to make sure were set right now please as they have disconected it a few times today but am now connected at 8.2m solid and the phone is now working great. Many thanks for your help it is appreciated as always.

Cheers

               Mike..

Plusnet Help Team
Plusnet Help Team
Posts: 10,192
Thanks: 3,213
Fixes: 515
Registered: ‎21-04-2017

Re: Line speed profile

No problems Mike, happy to hear you're back up and running.

It's likely the drop you experienced today was the engineer working on the line.

Let me know if you ever have any further issues or questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team