Line speed dropping significantly
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- Line speed dropping significantly
Line speed dropping significantly
24-03-2016 10:32 AM
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Should add I updated my router firmware today, which necessitated resetting a couple of times. Will this have made a difference?
Re: Line speed dropping significantly
24-03-2016 2:34 PM
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Re: Line speed dropping significantly
24-03-2016 2:43 PM
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Sync: 52.6 Mbps down/12.8 Mbps up.
Estimates: 53.1 Mbps - 68.8 Mbps down/13.3 Mbps - 19.8 Mbps up.
Might be worth raising it at http://faults.plus.net for further investigation.
Re: Line speed dropping significantly
24-03-2016 3:55 PM
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My connection has always been around 68Mbps or so. Don't understand why it's dropped so much
Re: Line speed dropping significantly
25-03-2016 1:04 PM
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Re: Line speed dropping significantly
27-03-2016 5:04 PM
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Dear Mr xxx,
Thanks for your patience. From testing your circuit, I can see that your issue is resolved as the connection is remaining stable and the speed looks great. Please continue to monitor and get back in touch if you have any further problems.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 or 0345 140 0200 if we can be of further assistance.
I don't know how they define "looks great" over there but today I did a BT test and my speed has dropped to 39.7Mbps, a further 10Mbps from just a couple of days ago and almost half of what I was enjoying just a few months ago. Can someone please investigate this properly as this response doesn't even address the issue I had?
1. Best Effort Test: -provides background information.
Download Speed
39.7 Mbps
0 Mbps 50.93 Mbps
Max Achievable Speed
Download speedachieved during the test was - 39.7 Mbps
For your connection, the acceptable range of speedsis 35.65 Mbps-50.93 Mbps .
Additional Information:
IP Profile for your line is - 50.93 Mbps
2. Upstream Test: -provides background information.
Upload Speed
10.29 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 10.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Line speed dropping significantly
27-03-2016 5:23 PM
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What is the equipment you are using? Modem/ router model?
Was the connection switched off while you were away? Or left on?
How are you speed testing : wired or wireless?
Could be that your account renewed while you were away, old contract ended , and your new one has not been reinstated on the same terms?
I'd get on the phone and enquire if were you!
Good luck!
Re: Line speed dropping significantly
27-03-2016 5:35 PM
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Re: Line speed dropping significantly
27-03-2016 5:45 PM
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Re: Line speed dropping significantly
27-03-2016 5:45 PM
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Re: Line speed dropping significantly
27-03-2016 5:46 PM
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Re: Line speed dropping significantly
28-03-2016 10:00 AM
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This could take days to weeks (providing line is stable)
If you Like it, give it a
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