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Line speed dropped from 24 to 14

su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Line speed dropped from 24 to 14

I have had fibre for over a year now but just lately my speed has dropped from a pretty steady 24 mbps to 14mbps. Nothing has changed at my end and it's beginning to drive me bonkers!
3 REPLIES 3
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Line speed dropped from 24 to 14

@su4stu
You need to start here http://community.plus.net/forum/index.php/topic,143836.0.html and then go to here http://faults.plus.net/ to log a fault.
Ex - Plusnet Customer (2009 - 2023) now with BT
anniesboy
Rising Star
Posts: 402
Thanks: 13
Registered: ‎06-01-2011

Re: Line speed dropped from 24 to 14

I had exactly that, I logged a fault a engineer came out spent 45 minutes checking my line.
He found no obvious fault but clearly did something as immediatly my speed went from 13 to 18, further " tweaking" by PNet and I have been running at a steady 30 for months now.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Line speed dropped from 24 to 14

Your line is in sync at 23Mbs, so I'd expect a bit more on speedtests than 14Mbps. Testing your broadband is saying that there's a potential phone fault, however testing your phoneline itself shows no fault.
Is there any noise at all on the phone line?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.