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Line speed drop - any advice?

FIXED
jwsg
Grafter
Posts: 46
Thanks: 1
Registered: ‎16-08-2013

Line speed drop - any advice?

My most recent sync is

8:13:40, 27 Mar. ( 134.650000) PPPoE is up -​ Down Rate=42301Kbps, Up Rate=18143Kbps;
SNR Margin Down=5.9dB, Up=5.7dB

 

 

This is now well below the BT estimate 

                             Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps)
                                           High Low                                      High Low
VDSL Range A (Clean)      74.8 52.2                                       20 14.8                                                 44

 

It has been falling in stages, but this is a new low

02:03:24, 08 Aug. ( 131.150000) PPPoE is up -? Down Rate=51300Kbps, Up Rate=19680Kbps;

SNR Margin Down=6.1dB, Up=6.0dB

 

00:11:26, 21 Dec. (4584969.870000) PPPoE is up -? Down Rate=47372Kbps, Up Rate=17375Kbps;
SNR Margin Down=5.9dB, Up=5.8dB

19:36:36, 29 Jan. ( 129.020000) PPPoE is up -? Down Rate=46249Kbps, Up Rate=17777Kbps;
SNR Margin Down=5.9dB, Up=5.9dB

 

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Line speed drop - any advice?

Hi there, line tests aren't picking up on any obvious problems but it would be worth going down the route of raising a fault if you notice that fluctuating to such a degree again.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jwsg
Grafter
Posts: 46
Thanks: 1
Registered: ‎16-08-2013

Re: Line speed drop - any advice?

Many thanks for replying and line testing. I waited 24 hrs and re-synched and it's back to how it's been for the last 3 months - still below the BT estimate but I don't think an engineer visit will really help yet - unless they lay a new cable that is ! I've already/ got a recent face-plate etc

19:28:58, 28 Mar. ( 129.550000) PPPoE is up -​ Down Rate=46092Kbps, Up Rate=17278Kbps;
SNR Margin Down=5.9dB, Up=5.8dB

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 10,053
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: Line speed drop - any advice?

Glad to hear your speeds have improved.

If your speeds drop anymore I'd recommend raising a fault here so we can arrange an engineer just to make sure there's no problems on the Openreach network.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Line speed drop - any advice?

Fix

Cheers for reporting the fault. 

 

I've just sent a reply to your ticket. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team