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Line speed drop - any advice?

FIXED
jwsg
Rising Star
Posts: 166
Thanks: 32
Registered: ‎16-08-2013

Line speed drop - any advice?

My most recent sync is

8:13:40, 27 Mar. ( 134.650000) PPPoE is up -​ Down Rate=42301Kbps, Up Rate=18143Kbps;
SNR Margin Down=5.9dB, Up=5.7dB

 

 

This is now well below the BT estimate 

                             Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps)
                                           High Low                                      High Low
VDSL Range A (Clean)      74.8 52.2                                       20 14.8                                                 44

 

It has been falling in stages, but this is a new low

02:03:24, 08 Aug. ( 131.150000) PPPoE is up -? Down Rate=51300Kbps, Up Rate=19680Kbps;

SNR Margin Down=6.1dB, Up=6.0dB

 

00:11:26, 21 Dec. (4584969.870000) PPPoE is up -? Down Rate=47372Kbps, Up Rate=17375Kbps;
SNR Margin Down=5.9dB, Up=5.8dB

19:36:36, 29 Jan. ( 129.020000) PPPoE is up -? Down Rate=46249Kbps, Up Rate=17777Kbps;
SNR Margin Down=5.9dB, Up=5.9dB

 

 

4 REPLIES 4
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,875
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Line speed drop - any advice?

Hi there, line tests aren't picking up on any obvious problems but it would be worth going down the route of raising a fault if you notice that fluctuating to such a degree again.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jwsg
Rising Star
Posts: 166
Thanks: 32
Registered: ‎16-08-2013

Re: Line speed drop - any advice?

Many thanks for replying and line testing. I waited 24 hrs and re-synched and it's back to how it's been for the last 3 months - still below the BT estimate but I don't think an engineer visit will really help yet - unless they lay a new cable that is ! I've already/ got a recent face-plate etc

19:28:58, 28 Mar. ( 129.550000) PPPoE is up -​ Down Rate=46092Kbps, Up Rate=17278Kbps;
SNR Margin Down=5.9dB, Up=5.8dB

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Line speed drop - any advice?

Glad to hear your speeds have improved.

If your speeds drop anymore I'd recommend raising a fault here so we can arrange an engineer just to make sure there's no problems on the Openreach network.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,875
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Line speed drop - any advice?

Fix

Cheers for reporting the fault. 

 

I've just sent a reply to your ticket. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team