Line speed being capped at 20Mbps??
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- Line speed being capped at 20Mbps??
Line speed being capped at 20Mbps??
12-03-2016 10:23 AM
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Recently it appears artificially capped at 19-20Mbps. BT wholesale line speed test confirms it should be around 32 Mbps, I've tried others routers but there is no change to the speed.
Can anyone help with this?
Re: Line speed being capped at 20Mbps??
12-03-2016 10:48 AM
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What is the exact result for the BT "IP profile" that "BT Wholesale Broadband Performance Test" -> "[Further diagnostics]" shows ?
If you login to the Plusnet "Member Centre" using this link - https://portal.plus.net/my.html?action=data_transfer_speed
what does it say there for the "Current line speed:" ?
Re: Line speed being capped at 20Mbps??
12-03-2016 11:57 AM
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Re: Line speed being capped at 20Mbps??
12-03-2016 8:52 PM
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Re: Line speed being capped at 20Mbps??
13-03-2016 7:40 AM
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Quote from: Nibiru That's odd, there was another case of this happening yesterday - "my fibre is being wrongly capped at 21megs."
Another 'glitch' relating to being moved to the new network perhaps?
@tudou, either phone or use the chat to contact support and tell them your PN. Current line speed is wrong.
They should be able to reset it immediately
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line speed being capped at 20Mbps??
13-03-2016 8:14 AM
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Re: Line speed being capped at 20Mbps??
13-03-2016 8:28 AM
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Quote from: tudou I think something is still not right..
So run through the faults troubleshooter in the Plusnet Member Centre, and see if the Plusnet faults team can help.
Re: Line speed being capped at 20Mbps??
14-03-2016 9:51 AM
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Downstream Speed 28.7 Mbps
Upstream Speed 2.0 Mbps
Estimates: 32.3 to 22.4
What's general performance like? Do other speedtests do the same or are they more stable?
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- Line speed being capped at 20Mbps??