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Line really bad tonight - just me or something local?

SimonN
Dabbler
Posts: 14
Thanks: 2
Registered: 26-05-2017

Line really bad tonight - just me or something local?

Connection has been down most of the time for the last couple of hours, showing 11 drops on my router logs. Getting noise on the quiet line test... seems to be something which affects my line intermittently but far worse than it's been for a long time tonight and connection staying down for some time whereas it normally comes straight back. Is there something else afoot?

2 REPLIES
Browni
Aspiring Hero
Posts: 2,280
Thanks: 775
Fixes: 45
Registered: 02-03-2016

Re: Line really bad tonight - just me or something local?

If you're hearing noise on the quiet line test report it as a fault to whoever provides the phone line.
There is a reason why it's called a quiet line test!
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Line really bad tonight - just me or something local?

Sorry to hear you're experiencing problems with your line.

Our tests aren't finding the cause of that so I'd recommend running through some phone line troubleshooting checks here. If your line is still noisy it might be worth trying the test socket as explained here.

 

If the noise persists please reply to this ticket so we can arrange an engineer visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team