Line problems and degrading fibre speeds
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- Re: Line problems and degrading fibre speeds
Line problems and degrading fibre speeds
14-01-2015 1:15 PM
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On a brand new line/cable (installed by Plusnet 18 months ago) only 250m from the green box, and with no extensions, my speeds have gone from 80/20 to 30/10 and they are continuing to drop. The BT speedtest comes up as red i.e. it's slower than even the low IP profile it's currently put me on.
Yesterday we had a spell of bad weather and I lost count of the number of times the modem disconnected and resynced. I've had various problems with the line since Dec 21st and clearly the line needs a proper investigation. I really think enough's enough now!
Re: Line problems and degrading fibre speeds
14-01-2015 1:23 PM
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Re: Line problems and degrading fibre speeds
14-01-2015 1:35 PM
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Re: Line problems and degrading fibre speeds
14-01-2015 1:48 PM
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Sorry to hear of your experience. Especially as you've had a couple of engineers out already. (EDIT: My mistake....THREE engineers)
When I run a test on the fibre, it comes back advising that there is a potential copper joint fault somewhere along your line. Part of me is kind of happy that this has been identified, rather than the test running completely clear. Though it is frustrating at the same time.
I am in the process of raising this to Openreach for you now. I will update your ticket internally shortly.
Matty
Re: Line problems and degrading fibre speeds
14-01-2015 2:00 PM
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That last engineer said the line seemed clear as far as voice went, but he suspected that there was still something amiss due to the fibre problems I was still having (but couldn't do anything more because he wasn't allowed to). Of course when the last two engineers visited, it was a nice sunny day and so quite probably this dodgy joint only wakes up and causes havoc when it gets cold and/or wet!
Re: Line problems and degrading fibre speeds
14-01-2015 2:11 PM
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I'll keep my eyes on your fault a little longer today before I update your account in case I am asked to ask you to test the connection again.
Re: Line problems and degrading fibre speeds
14-01-2015 4:49 PM
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Re: Line problems and degrading fibre speeds
14-01-2015 5:17 PM
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I'll keep on top of this, either way.
Re: Line problems and degrading fibre speeds
14-01-2015 5:28 PM
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Fingers crossed, the external engineer will be able to look into that.
Re: Line problems and degrading fibre speeds
19-01-2015 12:15 PM
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Most recent BT speedtest results:
Download speedachieved during the test was - 19.39 Mbps
Upload speed achieved during the test was - 10.27Mbps
Re: Line problems and degrading fibre speeds
19-01-2015 12:25 PM
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It looks like a engineer went out on the 15th and simply reset the line rather then fix the line.
I'm going to get onto our suppliers for you now and ensure we get a engineer who actually wants to fix this.
Leave it with me
Re: Line problems and degrading fibre speeds
26-01-2015 12:34 PM
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This last engineer suspected there was possibly a remaining issue on the telegraph pole, but couldn't get hold of a "cherry picker" to investigate. Having said that, the 1st engineer just climbed the pole without a cherry picker, so I'm not quite sure what's up with that.
The annoyance is that the engineers still seem to come along and run through the exact same procedure each time, apparently unaware of testing that's already gone on. Would it be possible to arrange yet another engineer but with notes that clearly indicate that work on the pole may be needed so that they come fully prepared this time?
I'll give it one more go, but I'm getting near the end of my tether with this. I can't fault Plusnet's efforts in calling Openreach engineers out, but I'm getting to the point where I'm seriously thinking of getting a brand new line with another provider and then doing a cease on the Plusnet line just to stop having to take so much time off work trying to coax my existing Plusnet line into working properly again!
Re: Line problems and degrading fibre speeds
26-01-2015 12:42 PM
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Re: Line problems and degrading fibre speeds
26-01-2015 12:58 PM
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Even if not, I have two separate lines to the pole, as the fibre line is the 3rd line to the property, so if push came to shove, I could repurpose one of the lines on the other bit of copper!
Complicated and desperate measures, certainly.
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