Line moved to closer cabinet - Line speed still low
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Line moved to closer cabinet - Line speed still low
on 01-04-2018 3:06 PM - last edited on 01-04-2018 4:14 PM by Mav
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Moderator's note by Mike (Mav): Changed thread title to reflect issue after split to its own thread.
Re: Line moved to closer cabinet - Line speed still low
01-04-2018 4:12 PM - edited 01-04-2018 4:14 PM
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Moderator's note:
Split to its own thread for better visibility.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Line moved to closer cabinet - Line speed still low
01-04-2018 5:17 PM - edited 01-04-2018 5:17 PM
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Sorry to hear that.
Unfortunately as your line speeds are above your estimates our suppliers wouldn't accept this as a fault. If we were to arrange an engineer the likely outcome would be that the job is signed off as right when tested and a call-out fee applied.
As your modem is in sync at the maximum product we've ordered from BT Wholesale, it's possible your line can sync higher if we modify your circuit to 80/20. To do that you'll need to upgrade to Unlimited Fibre Extra.
With regards to your throughput, where are you seeing 24mbps as you've advised you're also seeing 52mbps?
Re: Line moved to closer cabinet - Line speed still low
02-04-2018 2:25 PM
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Re: Line moved to closer cabinet - Line speed still low
02-04-2018 2:39 PM
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The BT Broadband Availability Checker advises of your estimated sync speeds, not throughput.
If your modem is in sync at 55/10 I'd expect you to receive a throughput of close to that.
I'm not sure why the BTW speed test is advising you've got a speed of over 70mbps when your sync speed is below that.
If you leave this with me I'll be happy to look into this further tomorrow when I'm back in the office.
Re: Line moved to closer cabinet - Line speed still low
03-04-2018 3:14 PM - edited 03-04-2018 3:15 PM
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Thanks for waiting.
Your circuit is in sync at a downstream rate of 54.9mbps and an upstream rate of 10mbps.
I've checked the capacity report at your exchange and there doesn't seem to be any congestion there.
Do you experience slow speeds using a different device?
In addition, can you run the BT speedtest via Internet Explorer, completing the further diagnostics at the end? This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
Re: Line moved to closer cabinet - Line speed still low
04-04-2018 2:13 PM
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Gandalf
Thanks for the update.
I have had a further phone call from support and as my current hardware and software, when using the http://www.speedtest.btwholesale.com/ wholesale site, reports 72.21 Mbps down and 7.69 Mbps up indicates there are no issues at my end and therefor any other test I might do would be unproductive.
It's interesting that the above BT speed check ignores the current Ipprofile for the line whereas other sites do not.
The consensus is that the new cabinet is using the line information from the old cabinet and might remain so for a couple of months yet until it gets (re)graded.
Support feel that a new customer to PN ( or another ISP ) would also get the slow speed.
You have to ask yourself, how is the cabinet grading done when a cabinet is first installed, clearly BT have no line data so must grade it immediately.
Why would they not do so for an infill cabinet ???.
You can all imagine just how frustrating this is....................
A sincere thanks to all PN staff for answering all my nagging questions even though they were all in vain.
Re: Line moved to closer cabinet - Line speed still low
04-04-2018 2:22 PM
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Hi there.
As I've said your line is in sync at 55/10. I'd ignore the estimates as your line is obviously over-performing.
With regards to your throughput, can you run a test at www.thinkbroadband.com/speedtest please?
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