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Line max speed

Posts: 11
Registered: ‎09-09-2017

Line max speed

I'm on Unlimited Fibre Extra package and was wondering is this the max speed my line can get?





Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Line max speed

Hi @Casterina

Unfortunately, I am unable to open and view the pictures from your links - for some reason our intranet does not like imgur, apologies for that.


However I can provide you with your estimated speeds range and current sync rate!

Our suppliers have stated that your Downstream Handback Threshold is between 35 - 48.9Mbps as seen here;

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 78.7 55.8 20 19 48.9 Available Available --  
VDSL Range B (Impacted) 67.6 40 20 13.4 35 Available Available --


Despite this, I can see that your router is syncing at 57.2Mbps, so over and above that threshold.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 57.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 448.9
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 06:30 to 20:15
Interference Location Customer Premise
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-04-24T13:45:00

I hope this helps.


Let us know if we can do anything else for you.


Kind Regards,



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 Plusnet Help Team
Posts: 11
Registered: ‎09-09-2017

Re: Line max speed

Thanks for your reply @MasterOfReality, the two image links were the BT Wholesale checker and router stats.

As seen on your image, my speeds are within the low downstream line rate of 40-55.8Mbps, do you know how I can get to the higher band of 67.6-78.7Mbps? As the router shows the maximum data rate is 21942 up / 68293 down.

Also, my noise margin is 6.3 / 6.3 but I read online that BT has rolled out the changes to 3dB?