Hi @Casterina
Unfortunately, I am unable to open and view the pictures from your links - for some reason our intranet does not like imgur, apologies for that.
However I can provide you with your estimated speeds range and current sync rate!
Our suppliers have stated that your Downstream Handback Threshold is between 35 - 48.9Mbps as seen here;
|
Featured Products
|
Downstream Line Rate(Mbps)
|
Upstream Line Rate(Mbps)
|
Downstream Handback Threshold(Mbps)
|
WBC FTTC Availability Date
|
WBC SOGEA Availability Date
|
Left in Jumper
|
| |
High |
Low |
High |
Low |
|
|
|
|
| VDSL Range A (Clean) |
78.7 |
55.8 |
20 |
19 |
48.9 |
Available |
Available |
-- |
|
| VDSL Range B (Impacted) |
67.6 |
40 |
20 |
13.4 |
35 |
Available |
Available |
-- |
Despite this, I can see that your router is syncing at 57.2Mbps, so over and above that threshold.
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
57.2 Mbps |
| Upstream Speed |
20.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
448.9 |
| Upstream Rate Assessment |
Very Good |
| Downstream Rate Assessment |
Low |
| Interference Pattern |
Regular Interference Observed Daily |
| Service Impact |
No Impact Observed |
| Interference Duration Longest Occurrence |
From 06:30 to 20:15 |
| Interference Location |
Customer Premise |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp |
2018-04-24T13:45:00 |
I hope this helps.
Let us know if we can do anything else for you.
Kind Regards,
Alisdair
