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Line dropping all the time!

Oops
Newbie
Posts: 1
Registered: 23-03-2016

Line dropping all the time!

Hi all,
First post, I just received my router ( hub one) on tuesday and my line went live on wednesday so I installed the new router and setup everything and all went well, my speeds were not great but I thought (30 - 40mb down 14 up)  I can live with this, but ever since I have been having line drop outs intermittently (every couple of minutes) and then last night my chromebook would only connect on the 5ghz and not the 2.5ghz band which I thought was strange?  I did change the password for the 5ghz but this should not make a difference should it?
Any help would be greatly appreciated  Smiley
3 REPLIES
tmoscrop
Dabbler
Posts: 10
Thanks: 1
Registered: 31-12-2015

Re: Line dropping all the time!

Hi There,
Welcome to the community forums. First off I must note that we advise of a 10 day training period on our lines, this is the line trying to find it's most stable point of connection and can results in speed fluctuation and occasional drop outs, the issue does sound like a problem with WiFi. The first step we recommend to resolving WiFi issues is changing your wireless channels. We have a helpful video guide for step-by-step support in doing this.
https://www.youtube.com/embed/b8CDfkR4wZU
A direct link can be found by going to <a href="https://youtu.be/b8CDfkR4wZU">https://youtu.be/b8CDfkR4wZU</a>
1) To connect to your Hub One, you will need to open a browser and go to http://192.168.1.254 or by clicking <b><a href="http://192.168.1.254">Here</a></b>.
If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Wireless.'
4) If this is the first time trying this, you can select the option to 'Refresh' at the bottom of thte page which will force your router to rescan for the best channel for you.
5) If you are still having issues then you may wish to change the channels manually. To do this, repeat the above steps but select 'Advanced Settings' instead of 'Settings' and this will give you several other options.
6) Under 'Channel Selection' you will want to change this from Automatic to any one of the other channels and see if it improves your wireless. Give it 3-4 hours of testing to see if the issue still persists and change it again if you see no improvement. If you are having the same issue on 5 GHz wireless then you can also change the wireless channel under the subheading of '5 GHz Wireless'.

Any Wireless channel is prone to interference and can be caused by a number of factors, changing this channel will usually resolve the issue, if problems are still persisting after this then it is likely that something else is causing the issue. Further help can be found <b><a href="http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml">Here.</a></b>
Give that a go and let us know if we can be of any further assistance.
rongtw
Seasoned Hero
Posts: 6,809
Thanks: 1,420
Fixes: 12
Registered: 01-12-2010

Re: Line dropping all the time!

Is this something new for PN  Shocked
its has always been said 10 day training is for ADSL only ,, not for FTTC
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Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Line dropping all the time!

The 10 day training period isn't there on Fibre. I'll make sure Thomas knows.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff