Line check

[#1]

Quote from: St3

so basicly its down to bt to push an update out to fix my line speed back to how it was, so its upto plusnet to kick some backsides then

U will be waiting for a very long haul for BT to push out updated on their modem.

[#2]

A non-unlocked HG612 does not need any updates, stop confusing people!

[#3]

Been well over 3 days now and no responce, my download speed is still missing 10/11 meg

Anyone at pn want to update me ?

[#4]

I've sent a request through to the faults team to have your ticket picked up, so hopefully they'll be in touch soon.

[#5]

cheers they called a few moments ago to say theres a fault with the SVLAN im currently connecting too and bt are waiting for replacement parts.

[#6]

2 weeks on and still waiting for PN to reply to my ticket with an update 

[#7]

Still waiting for an update from plusnet about bt installing new parts ? ZZZZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzz

[#8]

I've dropped a note over to one of the faults specialists working tomorrow to check up on what's happening.

[#9]

thank you

[#10]

Our suppliers have resolved a capacity issue at your exchange although that's not the reason why your speeds have dropped.
Your current profile is "0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low" and your syncing at 69.6 mbps.
Whilst this is a bit lower then what you've had in the past we can't raise it to our suppliers I'm afraid as it isn't that big of a drop. They'll only investigate cases where the sync speeds have dropped below 25% of the original estimate and if the drop is down to crosstalk there isn't any way that can be resolved at present.

[#11]

Well why is it lower? Whats changed ? Why all of a sudden have you removed 12 meg from my speeds? Im a customer to you not BT. I expect plusnet to give me what ive been paying for over the past 4-5 months. You gave and now you take

[#12]

At no point has either ADSL or FTTC been advertised by anybody as an exact speed to my knowledge.  It has always been an "up to" speed.
I prefer to think of it as I'm passing to download x (or unlimited) gigabytes of data peer month and the speed at which it happens is less important.
As long as it is sufficiently fast enough to do whatever you need to without any problems; does 74 or 68 or 70 mb/s really make that much difference?  I would have thought it would make very little in most cases with downloads still taking prey much the same time?
The issue with BT is a bit like that with your energy suppliers.  You get a power cut.  Do you ring npower?  No.  You contact the company responsible for the network such as Central Power Networks (I think that is the name of one of them).  The difference with broadband is that you have to go via your provider to stay with who will then escalate it to the network provider which in this case is a division of British Telecom.

[#13]

Quote from: St3

Well why is it lower? Whats changed ? Why all of a sudden have you removed 12 meg from my speeds? Im a customer to you not BT. I expect plusnet to give me what ive been paying for over the past 4-5 months. You gave and now you take

Whats your latency like now?
---
ETA I dont think its a g.inp issue because of the line profile done earlier in the thread, but just wanted to rule out once and for all.    
This is possibly more likely crosstalk, but its hard to tell anything without linestats.

[#14]

Pinging bbc.co.uk [212.58.244.18] with 32 bytes of data:
Reply from 212.58.244.18: bytes=32 time=21ms TTL=56
Reply from 212.58.244.18: bytes=32 time=20ms TTL=56
Reply from 212.58.244.18: bytes=32 time=20ms TTL=56
Reply from 212.58.244.18: bytes=32 time=20ms TTL=56
Ping statistics for 212.58.244.18:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 20ms, Maximum = 21ms, Average = 20ms
Pings are now fine again, but i dont understand why i have a speed drop of 12 meg ... i could understand 1-2 meg drop but 12 .... :S

[#15]

hmmmm 20ms to the BBC? 
whereabouts in the UK are you - Im way up in the NW

C:\Users\kitz>ping bbc.co.uk
Pinging bbc.co.uk [212.58.244.18] with 32 bytes of data:
Reply from 212.58.244.18: bytes=32 time=13ms TTL=54
Reply from 212.58.244.18: bytes=32 time=12ms TTL=54
Reply from 212.58.244.18: bytes=32 time=13ms TTL=54
Reply from 212.58.244.18: bytes=32 time=12ms TTL=54
Ping statistics for 212.58.244.18:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 13ms, Average = 12ms