Line check please...

[#1]

Hi, I've been getting DSL drops for a couple of weeks. A router reboot sorts it out, Down/Up of the wan link doesn't. Can you please look at my line, as it's been fine for months until recently.

root@gateway:~# /etc/rc.d/S48dsl_control status
ATU-C Vendor ID:                          Infineon 178.6
ATU-C System Vendor ID:                   45,43,49,20,74,65,6C,65
Chipset:                                  Lantiq-VRX200 Unknown
Firmware Version:                         5.7.9.9.0.6
API Version:                              4.17.18.6
XTSE Capabilities:                        0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x2
Annex:                                    B
Line Mode:                                G.993.2 (VDSL2)
Profile:                                  17a
Line State:                               UP [0x801: showtime_tc_sync]
Forward Error Correction Seconds (FECS):  Near: 756691 / Far: 7686
Errored seconds (ES):                     Near: 6457 / Far: 60000
Severely Errored Seconds (SES):           Near: 506 / Far: 1302
Loss of Signal Seconds (LOSS):            Near: 12 / Far: 9297
Unavailable Seconds (UAS):                Near: 410 / Far: 410
Header Error Code Errors (HEC):           Near: 0 / Far: 0
Non Pre-emtive CRC errors (CRC_P):        Near: 2850729914 / Far: 0
Pre-emtive CRC errors (CRCP_P):           Near: 0 / Far: 0
Power Management Mode:                    L0 - Synchronized
Latency / Interleave Delay:               Down: Interleave (13.0 ms) / Up: Interleave (6.0 ms)
Data Rate:                                Down: 36.883 Mb/s / Up: 12.000 Mb/s
Line Attenuation (LATN):                  Down: 19.1dB / Up: 23.5dB
Signal Attenuation (SATN):                Down: 19.1dB / Up: 23.3dB
Noise Margin (SNR):                       Down: 6.3dB / Up: 6.5dB
Aggregate Transmit Power (ACTATP):        Down: 5.5dB / Up: 5.7dB
Max. Attainable Data Rate (ATTNDR):       Down: 51.728 Mb/s / Up: 16.713 Mb/s
Line Uptime Seconds:                      24436
Line Uptime:                              6h 47m 16s

That was taken at around 7.15 AM this morning, looks like the line flapped at midnight.

[#2]

Hi @starfry,

I'm sorry that you're experiencing problems with your connection. I've tested your line and the test has picked up a potential issue but has been unable to determine whether this lies internal or external to your property. As this is the case, we'll need to do some troubleshooting to start ruling things out.

I'd recommend starting with basic checks here If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Please let us know how you get on.