Line check please...
07-11-2019 7:53 AM - edited 07-11-2019 7:56 AM
Hi, I've been getting DSL drops for a couple of weeks. A router reboot sorts it out, Down/Up of the wan link doesn't. Can you please look at my line, as it's been fine for months until recently.
root@gateway:~# /etc/rc.d/S48dsl_control status ATU-C Vendor ID: Infineon 178.6 ATU-C System Vendor ID: 45,43,49,20,74,65,6C,65 Chipset: Lantiq-VRX200 Unknown Firmware Version: 126.96.36.199.0.6 API Version: 188.8.131.52 XTSE Capabilities: 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x2 Annex: B Line Mode: G.993.2 (VDSL2) Profile: 17a Line State: UP [0x801: showtime_tc_sync] Forward Error Correction Seconds (FECS): Near: 756691 / Far: 7686 Errored seconds (ES): Near: 6457 / Far: 60000 Severely Errored Seconds (SES): Near: 506 / Far: 1302 Loss of Signal Seconds (LOSS): Near: 12 / Far: 9297 Unavailable Seconds (UAS): Near: 410 / Far: 410 Header Error Code Errors (HEC): Near: 0 / Far: 0 Non Pre-emtive CRC errors (CRC_P): Near: 2850729914 / Far: 0 Pre-emtive CRC errors (CRCP_P): Near: 0 / Far: 0 Power Management Mode: L0 - Synchronized Latency / Interleave Delay: Down: Interleave (13.0 ms) / Up: Interleave (6.0 ms) Data Rate: Down: 36.883 Mb/s / Up: 12.000 Mb/s Line Attenuation (LATN): Down: 19.1dB / Up: 23.5dB Signal Attenuation (SATN): Down: 19.1dB / Up: 23.3dB Noise Margin (SNR): Down: 6.3dB / Up: 6.5dB Aggregate Transmit Power (ACTATP): Down: 5.5dB / Up: 5.7dB Max. Attainable Data Rate (ATTNDR): Down: 51.728 Mb/s / Up: 16.713 Mb/s Line Uptime Seconds: 24436 Line Uptime: 6h 47m 16s
That was taken at around 7.15 AM this morning, looks like the line flapped at midnight.
Re: Line check please...
I'm sorry that you're experiencing problems with your connection. I've tested your line and the test has picked up a potential issue but has been unable to determine whether this lies internal or external to your property. As this is the case, we'll need to do some troubleshooting to start ruling things out.
I'd recommend starting with basic checks here If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us know how you get on.