Line being upgraded 16.04.15 - where is my router?
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Line being upgraded 16.04.15 - where is my router?
14-04-2015 6:54 AM
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When I called up to book the upgrade to fibre you still had my old address showing, even though I followed the steps when moving house with you.
I was assured that the address had been corrected but now I'm thinking otherwise as I would have expected to have received the router by now
Re: Line being upgraded 16.04.15 - where is my router?
14-04-2015 7:57 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Line being upgraded 16.04.15 - where is my router?
14-04-2015 9:09 AM
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I am also told the engineer will bring an extension cable but not sure I trust that will happen either
Re: Line being upgraded 16.04.15 - where is my router?
14-04-2015 11:19 AM
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I tried to call you this morning to ensure the router was being sent to the correct address, but I was unable to get through. Could you send me a PM with the best number to call you on and I will get back to you.
Thanks,
Andy
Re: Line being upgraded 16.04.15 - where is my router?
14-04-2015 2:22 PM
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Re: Line being upgraded 16.04.15 - where is my router?
15-04-2015 11:00 AM
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Re: Line being upgraded 16.04.15 - where is my router?
15-04-2015 11:03 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Line being upgraded 16.04.15 - where is my router?
15-04-2015 11:06 AM
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I was told the new router will for delivery before 1pm tomorrow so I will use that if need be
Re: Line being upgraded 16.04.15 - where is my router?
16-04-2015 10:23 PM
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The router didn't turn up and the BT left what I've just now discovered is a modem after waiting 40 minutes for someone to answer the phone - is it really that bad that you are busy that long?
Finally I got a wired connection on my laptop and all I can say is it's horrendous-as slow as a week in the jail.
I'm meant to get 40 meg down and 20 upload so where the hell is it!
Re: Line being upgraded 16.04.15 - where is my router?
17-04-2015 9:44 AM
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Phil
Using a TP-Link Archer VR600 modem-router.
Re: Line being upgraded 16.04.15 - where is my router?
17-04-2015 1:17 PM
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I have had texts and emails from PlusNet saying its complete though and it was running way slower than my adsl connection.
Hopefully it sorts itself out
Re: Line being upgraded 16.04.15 - where is my router?
17-04-2015 2:18 PM
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Phil
Using a TP-Link Archer VR600 modem-router.
Re: Line being upgraded 16.04.15 - where is my router?
17-04-2015 2:40 PM
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I will know more tonight as the router arrived today so I can get it set up after work
Re: Line being upgraded 16.04.15 - where is my router?
17-04-2015 2:54 PM
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Re: Line being upgraded 16.04.15 - where is my router?
17-04-2015 3:20 PM
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- Re: Line being upgraded 16.04.15 - where is my rou...