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Line Test Report

Posts: 3
Registered: ‎06-06-2020

Line Test Report

Morning all.
Are there any staff members about who could post the full GEA test results from my line please ?
Test was carried out under Question #202000383 but the case was closed minutes after basic down/upload results were posted, leaving no chance to respond.

Thanks in advance
Plusnet Help Team
Plusnet Help Team
Posts: 8,162
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: Line Test Report

Thanks for your post @jphallows

I've provided this for you below

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 53.7 Mbps
Upstream Speed 19.8 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 496.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2020-05-25T10:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 53.5 Mbps 53.6 Mbps 53.6 Mbps
Up Stream Line Rate 19.6 Mbps 19.7 Mbps 19.7 Mbps
Up Time 820.0 Sec 900.0 Sec 899.9 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2020-06-07T09:57:21.495+01:00 2020-06-07T10:12:21.495+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

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 Matthew Wheeler
 Plusnet Help Team
Posts: 3
Registered: ‎06-06-2020

Re: Line Test Report

Thanks very much for that Matthew. 

The 'Profile' on this information is definitely up to date at 0.128M - 80M Downstream ?

The BT Wholesale test I performed today was still showing the Downstream Profile to be limited to 50Mbps even though the Upstream has been increased to 20 Mbps :


Basic Performance Test -

Time Stamp




Sunday 7 June 2020 | 15:41:34

24 Ms

45.46 Mbps

18.45 Mbps


Advanced Performance Test -

Download Test

Download speed achieved during the test was 45.46 Mbps

For your connection, the acceptable range of speeds is  40 - 49.51 Mbps

Your DSL Connection Rate: 0 Mbps(DOWN-STREAM),0 Mbps(UP-STREAM)

For your connection, the maximum achievable download speed is 49.51 Mbps

Profile for your line is 49.51 Mbps

Upload Test

Upload speed achieved during the test was 18.45 Mbps

For your connection, the maximum achievable upload speed is 20 Mbps

Profile for your line is 20 Mbps


Assuming I'm reading this correctly ?

I've never actually achieved over 50Mbps download (wired at the master socket). Just wanted to double check the line wasn't still 'limited' as current speed is right at the bottom of speed estimates for the line.


Many thanks


Posts: 1,487
Thanks: 121
Fixes: 5
Registered: ‎19-02-2014

Re: Line Test Report

Your Profile in the GEA test is not up to date if you take a look at the date stamp for it you will see it's dated 25th May, the profile in a GEA test is never up to date it's always 1-2 weeks behind so do not go by that. 

Posts: 3
Registered: ‎06-06-2020

Re: Line Test Report

Hi Terranova.
Thanks for the input. Yes I'd seen the date of the GEA.
I suppose the question should really be why todays BT Wholesale test is showing a profile of 50/20 (download/upload) when it should have changed from 50/10 to 80/20 on 13th May ?