Line Stability
Well the Engineer came out was a Green Speed Engineer he changed the socket, reset the line, and said that being a Greenspeed Engineer he couldnt do any more, he said that I should insist that a broadband boost engineer is sent.
Also G.INP was switched off whilst the engineer was working on the line when I questioned him about this he did not have any idea what this was or how to turn it back on.
Please could you arrange a broadband boost engineer to look at this furher.
I have just run a test on the line and it seems the speeds are worse still now getting 15.48mbs
Sorry to hear the engineer couldn't fix the fault
I don't think boost engineers exist anymore/it's also not something we can request.
Testing your line is showing your sync speed now 25mbps within your estimates.
| Sync Status | In Sync |
| Downstream Speed | 25.2 Mbps |
| Upstream Speed | 3.8 Mbps |
Are you testing using a wired or wireless connection?
why did you send an engineer that is not trained in broadband speed issues.
We raised a broadband fault to BTwholesale. I am very sorry to hear Openreach didn't assign a broadband engineer.
However, your speeds are now within your estimates/the expectations for your line.
If the engineer did a Line (DLM) reset that will remove G.Inp, if you are lucky it may come back sooner or later. On my FTTC line it came back 2 or 3 days after the line was reset but can take much longer. What exactly is a "Green Speed engineer" doesn't sound much good if all he can do is change a socket.
However, your speeds are now within your estimates/the expectations for your line
As you can see from the Speed tests they are not within the Estimates/Expectations of the line the actual throughput is even lower
Just Ran another test on my PC
Here are my Line Stats from the HG612 Modem, the Engineer started work around 11:00 am and Finished at around 12:45pm, I'm no expert but whilst the sync rate has improved the throughput is worse and it does look like there is more interference on the line (would this be because the G.INP is off?).
Click the Link below to see my stats in OneDrive
https://1drv.ms/f/s!AuuoQtRhe-fgnqQvsqL3Zcow8-Mwpw
@RealAleMadrid wrote:
If the engineer did a Line (DLM) reset that will remove G.Inp, if you are lucky it may come back sooner or later. On my FTTC line it came back 2 or 3 days after the line was reset but can take much longer. What exactly is a "Green Speed engineer" doesn't sound much good if all he can do is change a socket.
Thank @RealAleMadrid Will keep an eye out to see if it goes back on, as I say he didn't even know what G.INP was! A Green Speed Engineer was probably a made up job title, he wasn't exactly honest with me about anything else!
As per my previous response, we raised a broadband fault to our suppliers.
I am sorry to hear the engineer couldn't fix the fault entirely, however by replacing your master socket and resetting your line the sync speed improved to within your estimated [the expectations for your line].
However I understand that your throughput is still slow. Are you testing using a wired connection and with no other devices connected to your router?
It's worth noting that it can sometimes take multiple engineers to fully diagnose and fix a fault.
Apologies for the inconvenience caused.
Whilst we can't cover your loss of earnings, we will be happy to discuss a gesture of goodwill once the matter is resolved.
I'll update your fault ticket shortly.
Thanks.
The connection profile on your account should have no bearing on your throughput, because your service is provisioned on the WBC Dedicated network [as opposed to WBMC Shared].
Having said that I've manually adjusted it now to the correct level. Can you reboot your router and retest please?
EDIT:
@cwaite Apologies, scrap that first part. Whilst your account was showing as the service provisioned on WBC Dedicated, looking to the RADIUS server your traffic is routed through WBMC Shared because of your static IP address.