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Line Speed dropped recently.

Posts: 3
Registered: ‎01-04-2020

Line Speed dropped recently.

Good Evening

My line profile was kindly fixed a few weeks ago and I was finaly getting a good throughput- roughly 25Mb:10Mb. 

Since sunday I have noticed my connection has dropped a few times, followed by the router status light flashing or glowing red for a few mins at a time before finally connecting. 

I checked using speed test and I'm now getting between 10mb and 5mb downstream. 

I haven't noticed any more drops for the past couple of days but the line speed has definately degraded and is still low. 

Here is one such example.

I haven't changed anything at my side and have tried rebooting the router. 

Please advise. 

Kind Regards





Plusnet Help Team
Plusnet Help Team
Posts: 41
Thanks: 4
Fixes: 3
Registered: ‎23-12-2019

Re: Line Speed dropped recently.

Hi Austin82,


As discussed we have taken over ,we will now continue to monitor this for you and I will catch up with on my return to the office on Tuesday.




If this post resolved your issue please click the 'This fixed my problem' button
 Kevin T
 Plusnet Help Team