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My line profile was kindly fixed a few weeks ago and I was finaly getting a good throughput- roughly 25Mb:10Mb.
Since sunday I have noticed my connection has dropped a few times, followed by the router status light flashing or glowing red for a few mins at a time before finally connecting.
I checked using speed test and I'm now getting between 10mb and 5mb downstream.
I haven't noticed any more drops for the past couple of days but the line speed has definately degraded and is still low.
Here is one such example. https://www.speedtest.net/result/9441209689
I haven't changed anything at my side and have tried rebooting the router.
As discussed we have taken over https://www.plus.net/wizard/?p=view_question&id=201597654 ,we will now continue to monitor this for you and I will catch up with on my return to the office on Tuesday.