cancel
Showing results for 
Search instead for 
Did you mean: 

Line Speed down 7Mbps

CBR600
Grafter
Posts: 41
Thanks: 1
Registered: 11-08-2015

Line Speed down 7Mbps

My download speed has reduced yet again.

My modem is saying the attainable is still the same however.

Previously my actual rate was almost identical to the attainable.

Attainable Rate (Kbps) 20066

 

Today !

 Download speedachieved during the test was - 12.63 Mbps
 For your connection, the acceptable range of speedsis 9.13 Mbps-13.04 Mbps .
 Additional Information:
 IP Profile for your line is - 13.04 Mbps

 

Can someone tell me whats going on please ?

Thanks

J

 

 

 

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Line Speed down 7Mbps

Testing your line isn't showing anything obviously wrong other than the sync rate dropping. It's worth getting a fault reported at https://faults.plus.net ^CP

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
CBR600
Grafter
Posts: 41
Thanks: 1
Registered: 11-08-2015

Re: Line Speed down 7Mbps

The phone line does have some white noise on it so i tried raising a call but get this 

 

Oops, something seems to have gone wrong

 

It looks like something has gone wrong. Our award-winning support team are here to help.

Call us on 0800 432 0200
 
 
 
CBR600
Grafter
Posts: 41
Thanks: 1
Registered: 11-08-2015

Re: Line Speed down 7Mbps

I've logged a fault but no response about it.

I have noticed what i think is the issue though.

Previously my SNR was 6.2 when i was getting a rate of 17877.

Now my SNR is 11.2 so it has nearly doubled.

Wouldn't that be caused by a fault on the line ?

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Line Speed down 7Mbps

Very likely. The SNR has probably increased to deal with the increased noise on the line.

 

Is the white noise still there? As your line is synced within the estimate range if we pass this through as a broadband fault it's likely to be rejected, so if the noise is still there on your phone line it's probably worth us looking at that route, however it's likely to need an engineer booking as testing isn't finding any issues.

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 20 13.1 1.2 0.8 -- Available -- --

 

Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 13.5 Mbps
Upstream Speed 1.1 Mbps

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
CBR600
Grafter
Posts: 41
Thanks: 1
Registered: 11-08-2015

Re: Line Speed down 7Mbps

Thanks Chris

I'll check the line when i get in.

It was very noisy last friday when i received a call that i had to call the person back.

They said they could also hear "white noise".

 

CBR600
Grafter
Posts: 41
Thanks: 1
Registered: 11-08-2015

Re: Line Speed down 7Mbps

How odd :/

 

Just checked again and its changed once more.

SNR is now 6.3

 

 Download speedachieved during the test was - 16.41 Mbps
 For your connection, the acceptable range of speedsis 11.97 Mbps-17.1 Mbps .
 Additional Information:
 IP Profile for your line is - 17.1 Mbps

 

Something weird is happening for it to jump around like that.