Line Speed down 7Mbps
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Line Speed down 7Mbps
01-08-2016 10:54 AM
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My download speed has reduced yet again.
My modem is saying the attainable is still the same however.
Previously my actual rate was almost identical to the attainable.
Attainable Rate (Kbps) | 20066 |
Today !
Download speedachieved during the test was - 12.63 Mbps
For your connection, the acceptable range of speedsis 9.13 Mbps-13.04 Mbps .
Additional Information:
IP Profile for your line is - 13.04 Mbps
Can someone tell me whats going on please ?
Thanks
J
Re: Line Speed down 7Mbps
01-08-2016 11:17 AM
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Testing your line isn't showing anything obviously wrong other than the sync rate dropping. It's worth getting a fault reported at https://faults.plus.net ^CP
Re: Line Speed down 7Mbps
01-08-2016 12:13 PM
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The phone line does have some white noise on it so i tried raising a call but get this
Oops, something seems to have gone wrong
It looks like something has gone wrong. Our award-winning support team are here to help.
Re: Line Speed down 7Mbps
02-08-2016 12:57 PM
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I've logged a fault but no response about it.
I have noticed what i think is the issue though.
Previously my SNR was 6.2 when i was getting a rate of 17877.
Now my SNR is 11.2 so it has nearly doubled.
Wouldn't that be caused by a fault on the line ?
Re: Line Speed down 7Mbps
02-08-2016 1:30 PM
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Very likely. The SNR has probably increased to deal with the increased noise on the line.
Is the white noise still there? As your line is synced within the estimate range if we pass this through as a broadband fault it's likely to be rejected, so if the noise is still there on your phone line it's probably worth us looking at that route, however it's likely to need an engineer booking as testing isn't finding any issues.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 20 | 13.1 | 1.2 | 0.8 | -- | Available | -- | -- |
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 13.5 Mbps |
Upstream Speed | 1.1 Mbps |
Re: Line Speed down 7Mbps
02-08-2016 2:27 PM
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Thanks Chris
I'll check the line when i get in.
It was very noisy last friday when i received a call that i had to call the person back.
They said they could also hear "white noise".
Re: Line Speed down 7Mbps
02-08-2016 3:59 PM
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How odd 😕
Just checked again and its changed once more.
SNR is now 6.3
Download speedachieved during the test was - 16.41 Mbps
For your connection, the acceptable range of speedsis 11.97 Mbps-17.1 Mbps .
Additional Information:
IP Profile for your line is - 17.1 Mbps
Something weird is happening for it to jump around like that.
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- Re: Line Speed down 7Mbps