Line Speed down 7Mbps

[#1]

My download speed has reduced yet again.

My modem is saying the attainable is still the same however.

Previously my actual rate was almost identical to the attainable.

Attainable Rate (Kbps)

20066

Today !

 Download speedachieved during the test was - 12.63 Mbps
 For your connection, the acceptable range of speedsis 9.13 Mbps-13.04 Mbps .
 Additional Information:
 IP Profile for your line is - 13.04 Mbps

Can someone tell me whats going on please ?

Thanks

J

[#2]

Testing your line isn't showing anything obviously wrong other than the sync rate dropping. It's worth getting a fault reported at https://faults.plus.net ^CP

[#3]

The phone line does have some white noise on it so i tried raising a call but get this 

Oops, something seems to have gone wrong

It looks like something has gone wrong. Our award-winning support team are here to help.

Call us on 0800 432 0200

[#4]

I've logged a fault but no response about it.

I have noticed what i think is the issue though.

Previously my SNR was 6.2 when i was getting a rate of 17877.

Now my SNR is 11.2 so it has nearly doubled.

Wouldn't that be caused by a fault on the line ?

[#5]

Very likely. The SNR has probably increased to deal with the increased noise on the line.

Is the white noise still there? As your line is synced within the estimate range if we pass this through as a broadband fault it's likely to be rejected, so if the noise is still there on your phone line it's probably worth us looking at that route, however it's likely to need an engineer booking as testing isn't finding any issues.

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	20	13.1	1.2	0.8	--	Available	--	--

Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	13.5 Mbps
Upstream Speed	1.1 Mbps

[#6]

Thanks Chris

I'll check the line when i get in.

It was very noisy last friday when i received a call that i had to call the person back.

They said they could also hear "white noise".

[#7]

How odd 😕

Just checked again and its changed once more.

SNR is now 6.3

 Download speedachieved during the test was - 16.41 Mbps
 For your connection, the acceptable range of speedsis 11.97 Mbps-17.1 Mbps .
 Additional Information:
 IP Profile for your line is - 17.1 Mbps

Something weird is happening for it to jump around like that.