Line Speed Lower than expected

[#1]

The estimated speed for our line is around 80 Mbps; it's been 13 days since the broadband service started, and we are only getting a steady 33 Mbps. It dropped to around 28 Mbps on day 5 or 6 but never under that.

The Support Team wasn't particularly helpful and suggested to arrange an engineer visit.

Just want to know what's wrong before doing so.

I attached the GEA test report and the result from BTW Performance Test.

Is it possible that we have the wrong profile? Or the interference in our house as the GEA test suggested (we've tried moving the router downstairs next to the master socket but that doesn't help)?

[#2]

Hello there, I've not been able to identify your account so I can see what to do to help. Could you send me a private message with your username please? - Adam 

[#3]

@adamwalker Is the BBEU id in the GEA test above any use to you? (capture.png) The checker shows a clean range of approx. 60-80 Mbps so something is clearly not right.

[#4 · Accepted solution]

We were able to locate the account in question and the issue should now be resolved.