Line Speed Lower than expected
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Line Speed Lower than expected
23-10-2017 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The estimated speed for our line is around 80 Mbps; it's been 13 days since the broadband service started, and we are only getting a steady 33 Mbps. It dropped to around 28 Mbps on day 5 or 6 but never under that.
The Support Team wasn't particularly helpful and suggested to arrange an engineer visit.
Just want to know what's wrong before doing so.
I attached the GEA test report and the result from BTW Performance Test.
Is it possible that we have the wrong profile? Or the interference in our house as the GEA test suggested (we've tried moving the router downstairs next to the master socket but that doesn't help)?
Fixed! Go to the fix.
Re: Line Speed Lower than expected
23-10-2017 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Line Speed Lower than expected
23-10-2017 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@adamwalker Is the BBEU id in the GEA test above any use to you? (capture.png) The checker shows a clean range of approx. 60-80 Mbps so something is clearly not right.
25-10-2017 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Line Speed Lower than expected