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Line Profile reset?

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Grafter
Posts: 291
Thanks: 3
Registered: ‎30-07-2007

Line Profile reset?

My sync speed has recently increased to 66.92 Mbps downstream, according to my Hub One, but my throughput is still around 50 Mbps. 

If you're PN staff, could you please check my line profile on your system to make sure it's increased, please? The section of the Member Centre where I can view and check this myself (originally here) seems to no longer exist.

Many thanks.

2 REPLIES 2
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Grafter
Posts: 291
Thanks: 3
Registered: ‎30-07-2007

Re: Line Profile reset?

@bobpullen Any chance you can help with this, please? My connection seems to be being throttled, because I'm still getting throughput of c. 50 Mbps, despite a sync speed of 66.92 Mbps, so I assume that my line profile hasn't updated on your system.

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Plusnet Help Team
Plusnet Help Team
Posts: 243
Thanks: 85
Fixes: 20
Registered: ‎08-04-2020

Re: Line Profile reset?

Hi @garywood84

Thanks for getting in touch and sorry for delay in response. I have now updated profile on your line, please restart your router and get back in touch here if there will be still any issues.

 

Please accept apologies for this inconvenience.

 Piotr
 Plusnet Help Team