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Line Fixed - Fibre Download still 13mbps

chris73
Newbie
Posts: 7
Registered: 30-01-2015

Line Fixed - Fibre Download still 13mbps

Hi,
Just before Easter I lost the dial tone on my phone, and my Fibre speed dropped to 13mbps / 2mbps, the line has now been fixed (confirmed by a call from the BT Engineer and return of the phone service), however the Fibre D/L speed still barely reaches 13mbps.
The BT engineer seemed to think that this was caused by the original fault (A lost circuit 'leg') and advised me to contact PN to investigate, and here I am  Smiley
I was previously getting 35mbps D/L and 6mbps U/L prior to losing the landline.
Could PN staff please look into this?.
Thanks
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Line Fixed - Fibre Download still 13mbps

Your profile updated a couple of days ago but your connection hasn't dropped yet.
If you log into your router and disconnect you'll see a increase.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chris73
Newbie
Posts: 7
Registered: 30-01-2015

Re: Line Fixed - Fibre Download still 13mbps

Ok Thanks