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Line Check Please

Scorpuk
Grafter
Posts: 45
Registered: 13-09-2007

Line Check Please

Been getting a lot of disconnects over past few days and ran the BT Wholesale checker this morning

1. Best Effort Test:  -provides background information.
Download Speed
7.31 Mbps

0 Mbps 12.01 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.31 Mbps
For your connection, the acceptable range of speedsis 8.41 Mbps-12.01 Mbps .
Additional Information:
IP Profile for your line is - 12.01 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.09 Mbps

0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.09Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps


My IP Profile seems to be getting lower and lower each time I run the check. Used to always get around 22Mbps and when I ran it yesterday I got this: IP Profile for your line is - 15.28 Mbps

Could someone at PlusNet please run a line check for me?
Thank you.
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Line Check Please

I'm going to be honest and say I'm really not surprised your speeds have dropped from the sheer volume of disconnections the last 2 days:

The vast majority of the disconnections seem to happen at 1 minute 20seconds (give or take 5 seconds).
Stopping those disconnections is important before even looking at any speed problems. Has anything changed locally (either in your premises or local area) over the last 3 days? New electrical equipment, roadworks etc maybe.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Scorpuk
Grafter
Posts: 45
Registered: 13-09-2007

Re: Line Check Please

Cheers Chris.
Wow I knew it had been bad, but not that bad.

Only addition to the house has been an IP camera 2 weeks ago.
Haven't seen any road works either.
Scorpuk
Grafter
Posts: 45
Registered: 13-09-2007

Re: Line Check Please

Dont think it has bearing on the problem, but on checking my routers settings I came across this:

  • Delay disconnection by provider to the period between [3 - 4]




I've unchecked it now.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Line Check Please

Good spot and it's worth seeing if it makes a difference. I can see our faults team have got your ticket so they'll investigate and respond asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Scorpuk
Grafter
Posts: 45
Registered: 13-09-2007

Re: Line Check Please

Currently disconnected and seen it go up and down all day.

Run team-viewer on computers at home and have seen them come on line multiple times.  Sad
Scorpuk
Grafter
Posts: 45
Registered: 13-09-2007

Re: Line Check Please

Changing that option in the router has made no difference.
Still getting multiple disconnects.
Attached the Fritz!Box log. It may be of help...  Huh