Line Check Please

[#1]

Been getting a lot of disconnects over past few days and ran the BT Wholesale checker this morning

1. Best Effort Test:  -provides background information.
Download Speed
7.31 Mbps
 	
0 Mbps	12.01 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 7.31 Mbps
 For your connection, the acceptable range of speedsis 8.41 Mbps-12.01 Mbps .
 Additional Information:
 IP Profile for your line is - 12.01 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.09 Mbps
 	
0 Mbps	10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.09Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps

My IP Profile seems to be getting lower and lower each time I run the check. Used to always get around 22Mbps and when I ran it yesterday I got this: IP Profile for your line is - 15.28 Mbps

Could someone at PlusNet please run a line check for me?
Thank you.

[#2]

I'm going to be honest and say I'm really not surprised your speeds have dropped from the sheer volume of disconnections the last 2 days:

The vast majority of the disconnections seem to happen at 1 minute 20seconds (give or take 5 seconds).
Stopping those disconnections is important before even looking at any speed problems. Has anything changed locally (either in your premises or local area) over the last 3 days? New electrical equipment, roadworks etc maybe.

[#3]

Cheers Chris.
Wow I knew it had been bad, but not that bad.

Only addition to the house has been an IP camera 2 weeks ago.
Haven't seen any road works either.

[#4]

Dont think it has bearing on the problem, but on checking my routers settings I came across this:

• Delay disconnection by provider to the period between [3 - 4]


• 

I've unchecked it now.

[#5]

Good spot and it's worth seeing if it makes a difference. I can see our faults team have got your ticket so they'll investigate and respond asap.

[#6]

Currently disconnected and seen it go up and down all day.

Run team-viewer on computers at home and have seen them come on line multiple times. 

[#7]

Changing that option in the router has made no difference.
Still getting multiple disconnects.
Attached the Fritz!Box log. It may be of help...