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Line Check Please Speed Drop

Wonder15
Newbie
Posts: 5
Registered: 10-06-2015

Line Check Please Speed Drop

Broadband has halved in speed in the last couple of days is usually at least 68mb and now.
Estimated line speed:
    There's no speed estimate currently held on your account.
Current line speed:
    31.6 Mb
3 REPLIES
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: Line Check Please Speed Drop

Probably worth doing a test at http://speedtest.btwholesale.com/ and then running Further Diagnostics to get a BT profile.  Post the speeds and BT profile from that test.
Wonder15
Newbie
Posts: 5
Registered: 10-06-2015

Re: Line Check Please Speed Drop

Download speed achieved during the test was - 25.83 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-31.78 Mbps .
Additional Information:
IP Profile for your line is - 31.78 Mbps
Have had it a year or so and has never dropped below 68mb.
On Fibre Extra.
Where it says max speed of 40mbps has always been somewhere around 70mbps.
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Line Check Please Speed Drop

Our tests haven't found a fault although I can see there's been a huge drop.
If you can raise it using the link below our faults team can investigate.
https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team