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Limites acces to internet / game

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Limites acces to internet / game

hello

 

 

been with plus.net for over a year , no major issue so far , but this morning is hell ( im in Hyde sk14)

 

can access this site or google mail but that's about it

 

facebook > not loading ( or 5 minutes per articles loading )

speedtest (ookla ) > not working

game > not working  ( eve online , rider of icarus , league of legend ,nothing working )

 

Bt wholesale speed test says 74Mb down / 14Mb up  so why i have limited acces to the web and online game

 

someone else got same issue?

24 REPLIES
Bear
Dabbler
Posts: 12
Registered: ‎26-03-2013

Re: Limites acces to internet / game

I have exactly the same problem this morning as well.

 

I can access this site (obviously), the BBC and a few others. But most I cannot. Email is working okay.

I've set my modem and router - same situation.

I've changed my DNS settings to googe's DNS (8.8.8.8 and 8.8.4.4) - same situation.

 

 

 

 

moogman
Newbie
Posts: 1
Registered: ‎20-07-2016

Re: Limites acces to internet / game

vbampton
Newbie
Posts: 3
Registered: ‎20-07-2016

Re: Limites acces to internet / game

I'm having the same problems here, except I'm not trying to reach a game, but my own websites!

majnu
Grafter
Posts: 45
Thanks: 1
Registered: ‎14-04-2015

Re: Limites acces to internet / game

Same here. Web pages are slow to load and I cannot access Origin or Uplay at all. VOIP services like Discord are extremely slow to log into also, but I do get in eventually. Started happening around an hour ago. I've also reset my router to no avail. 

 

I did look at the service update and the last one was on the 18th. Looks like something broke.I'm in M16 area

 

18/07/2016 @ 12:13

We're currently aware of an issue affecting some customers causing them to be unable to use some online services and some gaming services.

Our engineers believe they have identified the core problem, and a fix has now been applied. We are now monitoring the service to ensure that there are no further issues. As a result, we will keep this status open until Wednesday.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

Vitupero
Newbie
Posts: 1
Registered: ‎20-07-2016

Re: Limites acces to internet / game

I'm having the same issue...

 

Blizzard just dropped new patches and I can't play them on my day off....

Mule
Newbie
Posts: 3
Registered: ‎20-07-2016

Re: Limites acces to internet / game

I have the same problem

can't get to BBC, or speedtest page, etc, etc

this page took ages to load.

Been customer for >3 yrs, never happened before :-(

majnu
Grafter
Posts: 45
Thanks: 1
Registered: ‎14-04-2015

Re: Limites acces to internet / game

I cannot access websites now. In fact it's a miracle I can post this reply. 

Mule
Newbie
Posts: 3
Registered: ‎20-07-2016

Re: Limites acces to internet / game

Plusnet help online chat isn't working too

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Re: Limites acces to internet / game

chat working , but they have a copy pasted answer  saying they know about the issue and working on it ...

majnu
Grafter
Posts: 45
Thanks: 1
Registered: ‎14-04-2015

Re: Limites acces to internet / game

https://twitter.com/BTCare/status/755676292717088768?lang=en-gb

 

Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap

Thankfully BT are more Customer Focused and since it's more or less the same network then it affects PN users too

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Re: Limites acces to internet / game

 From Plusnet
 

20/07/2016 @ 09:06

This is an update to the previous post regarding an issue affecting some customers causing them to be unable to access some online sites and services. Unfortunately we're receiving reports this morning of customers having similar problems.

Our engineers are investigating this issue and we'll provide an update later today.


Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

Mule
Newbie
Posts: 3
Registered: ‎20-07-2016

Re: Limites acces to internet / game

tried calling 08004320200, but can't get thru because they very busy with a major service incident ...... so hopefully help is on it's way

huevosybacon
Newbie
Posts: 4
Registered: ‎20-07-2016

Re: Limites acces to internet / game

Same problem here! (HP16)

huevosybacon
Newbie
Posts: 4
Registered: ‎20-07-2016

Re: Limites acces to internet / game


majnu wrote:

https://twitter.com/BTCare/status/755676292717088768?lang=en-gb

 

Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap

Thankfully BT are more Customer Focused and since it's more or less the same network then it affects PN users too



lol twitter doesnt even work for me. I guess I should be more productive today then!