Limites acces to internet / game
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- Re: Limites acces to internet / game
Limites acces to internet / game
20-07-2016 8:35 AM
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hello
been with plus.net for over a year , no major issue so far , but this morning is hell ( im in Hyde sk14)
can access this site or google mail but that's about it
facebook > not loading ( or 5 minutes per articles loading )
speedtest (ookla ) > not working
game > not working ( eve online , rider of icarus , league of legend ,nothing working )
Bt wholesale speed test says 74Mb down / 14Mb up so why i have limited acces to the web and online game
someone else got same issue?
Re: Limites acces to internet / game
20-07-2016 8:43 AM
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I have exactly the same problem this morning as well.
I can access this site (obviously), the BBC and a few others. But most I cannot. Email is working okay.
I've set my modem and router - same situation.
I've changed my DNS settings to googe's DNS (8.8.8.8 and 8.8.4.4) - same situation.
Re: Limites acces to internet / game
20-07-2016 8:45 AM
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"me too"
Looks related to https://community.plus.net/t5/Fibre-Broadband/DNS-Routing-issues-for-the-last-36-hours/td-p/1348275/...
Re: Limites acces to internet / game
20-07-2016 8:47 AM
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I'm having the same problems here, except I'm not trying to reach a game, but my own websites!
Re: Limites acces to internet / game
20-07-2016 8:57 AM - edited 20-07-2016 8:58 AM
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Same here. Web pages are slow to load and I cannot access Origin or Uplay at all. VOIP services like Discord are extremely slow to log into also, but I do get in eventually. Started happening around an hour ago. I've also reset my router to no avail.
I did look at the service update and the last one was on the 18th. Looks like something broke.I'm in M16 area
18/07/2016 @ 12:13
We're currently aware of an issue affecting some customers causing them to be unable to use some online services and some gaming services.
Our engineers believe they have identified the core problem, and a fix has now been applied. We are now monitoring the service to ensure that there are no further issues. As a result, we will keep this status open until Wednesday.
Apologies for any inconvenience this may be causing.
Kind Regards,
Customer Support
Re: Limites acces to internet / game
20-07-2016 8:57 AM
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I'm having the same issue...
Blizzard just dropped new patches and I can't play them on my day off....
Re: Limites acces to internet / game
20-07-2016 8:59 AM
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I have the same problem
can't get to BBC, or speedtest page, etc, etc
this page took ages to load.
Been customer for >3 yrs, never happened before 😞
Re: Limites acces to internet / game
20-07-2016 9:05 AM
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I cannot access websites now. In fact it's a miracle I can post this reply.
Re: Limites acces to internet / game
20-07-2016 9:10 AM
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Plusnet help online chat isn't working too
Re: Limites acces to internet / game
20-07-2016 9:12 AM
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chat working , but they have a copy pasted answer saying they know about the issue and working on it ...
Re: Limites acces to internet / game
20-07-2016 9:12 AM
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https://twitter.com/BTCare/status/755676292717088768?lang=en-gb
Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap
Thankfully BT are more Customer Focused and since it's more or less the same network then it affects PN users too
Re: Limites acces to internet / game
20-07-2016 9:13 AM
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20/07/2016 @ 09:06
This is an update to the previous post regarding an issue affecting some customers causing them to be unable to access some online sites and services. Unfortunately we're receiving reports this morning of customers having similar problems.
Our engineers are investigating this issue and we'll provide an update later today.
Apologies for any inconvenience this may be causing.
Kind Regards,
Customer Support
Re: Limites acces to internet / game
20-07-2016 9:15 AM
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tried calling 08004320200, but can't get thru because they very busy with a major service incident ...... so hopefully help is on it's way
Re: Limites acces to internet / game
20-07-2016 9:29 AM
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Same problem here! (HP16)
Re: Limites acces to internet / game
20-07-2016 9:30 AM - edited 20-07-2016 9:31 AM
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@majnu wrote:
https://twitter.com/BTCare/status/755676292717088768?lang=en-gb
Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we're aware of a problem & working to fix asap
Thankfully BT are more Customer Focused and since it's more or less the same network then it affects PN users too
lol twitter doesnt even work for me. I guess I should be more productive today then!
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