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Lift and Shift

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Newbie
Posts: 6
Thanks: 2
Registered: ‎21-07-2020

Lift and Shift

Hi everyone, I have booked and paid £160 for a lift and shift on my master socket as I need the internet socket to be upstairs to meet my companies homeworking policy.

There is a chance that I may not need to continue with this lift and shift due to a possible change in my work circumstances.

Am I able to cancel this appointment and obtain a refund? I found it strange I had to pay upfront before any work was completed so I am abit worried. I may need to change this appointment to a later date and potentially cancel the appointment if the homeworking situation changes.

At this stage it is just a query/hypothetical question not a request.

I just need some advice really.
2 REPLIES 2
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Plusnet Staff
Plusnet Staff
Posts: 2,226
Thanks: 398
Fixes: 122
Registered: ‎22-08-2015

Re: Lift and Shift

Hello,

As long as you let us know at least 2 working days before the appointment, we can cancel it and provide a full refund.

I hope this helps. Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
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Newbie
Posts: 6
Thanks: 2
Registered: ‎21-07-2020

Re: Lift and Shift

Thanks Anoush, that has answered my question perfectly! Have a nice evening.