Lift and Shift

[#1]

Hi everyone, I have booked and paid £160 for a lift and shift on my master socket as I need the internet socket to be upstairs to meet my companies homeworking policy.

There is a chance that I may not need to continue with this lift and shift due to a possible change in my work circumstances.

Am I able to cancel this appointment and obtain a refund? I found it strange I had to pay upfront before any work was completed so I am abit worried. I may need to change this appointment to a later date and potentially cancel the appointment if the homeworking situation changes.

At this stage it is just a query/hypothetical question not a request.

I just need some advice really.

[#2]

Hello,

As long as you let us know at least 2 working days before the appointment, we can cancel it and provide a full refund.

I hope this helps.

[#3]

Thanks Anoush, that has answered my question perfectly! Have a nice evening.