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Less than 1mb speeds!

Coogy
Newbie
Posts: 4
Registered: 29-10-2014

Less than 1mb speeds!

Hi all,
Had my DSL upgraded to Fibre today - woo!
However... all is not well. I am using a DrayTek 2820 and have managed to get everything set up and connected.
Doing a speed test however is showing I am connecting at .72 of a Mbps.
Reading through the forum I suspect this might be a case of my account needing to be re-profiled?
Can someone from tech support please take a look!?
Cry
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Less than 1mb speeds!

You can check yourself - what is the current line speed here https://portal.plus.net/my.html?action=data_transfer_speed
If that isn't the cause it may be something at BT's end
Coogy
Newbie
Posts: 4
Registered: 29-10-2014

Re: Less than 1mb speeds!

Phone exchange:
HADLOW DOWN
Estimated line speed:
8Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-10-22 15:11:52
Current line speed:
0.75 Mb
That would seem to be the problem then...?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Less than 1mb speeds!

Indeed yes
It may well sort itself out over night but it it doesn't post here in the morning and the staff will pick it up
Alternatively phone in and ask for the Plusnet profile to be updated
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: Less than 1mb speeds!

The " gumph" PN send out says they will auto check and correct the profile in 48 hours - never seems to happen though
Coogy
Newbie
Posts: 4
Registered: 29-10-2014

Re: Less than 1mb speeds!

Hoping one of the tech support guys can take a look at this today as nothing has changed over night.  Undecided
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Less than 1mb speeds!

Hi,
It looks like the ticket that we were using to make the changes to your account was closed through the member centre. I've arranged for the account to switch, and in the next few minutes you should have super fast fibre Smiley
Tony
 Tony
 Plusnet Support
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Less than 1mb speeds!

you may need to disconnect/reconnect the router if you don't see a PPP drop
Coogy
Newbie
Posts: 4
Registered: 29-10-2014

Re: Less than 1mb speeds!

Perfect! Thanks very much!  Cheesy